Client Position Title: Field Support Representative 2.Managed Services
Position Number: 320893
Location: Vacaville, CA
Desired Skill Set:
Copying, Customer Service, Management, Office Skills, Scanning
**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Anticipated Start Date: 8/19/2019
Anticipated End Date: 9/27/2019 (Temp to Perm)
Title: Field Support Representative 2.Managed Services
Location: Vacaville, CA 95688
Hours: 8am-5pm (Mon-Fri)
For this position, it will be based in Vacaville, but we will need this person to periodically go to Walnut Creek and into Western Sacramento
Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per CLIENTpolicy.
Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments. Possesses ability to adapt to changing situations, flexibility, high motivation and sense of urgency. Possesses basic math skills.
Possesses judgment in making sound justifiable decisions and taking action in solving problems.
Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
Possesses commitment to task by having started and persisted with specific courses of action.
Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
Possesses working knowledge of account services to facilitate job scheduling.
Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
Possesses ability to resolve customer related issues.
Possesses ability to troubleshoot and coordinate problem resolution.
Possesses proficiency in the use of MS, Mac and Lynx computers.
Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory. The FSR is responsible for a broad knowledge of Clientoperational services and complete knowledge of account service delivery requirements. Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations. Assists with the development of Site Procedure Guides and ensures compliance with all aspects of CLIENTService Excellence.
An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service.
Assists with new MS site implementation.
Utilizes TRAC for tracking onsite services
Understand site requirements and performing associated duties
Knowledgeable of all area services within assigned accounts
Performs daily visual inspection of site services and Clientand customer compliancy to safety.
Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.
Fills in for absences or vacations of the onsite resources, may include site supervisor.
Coordinates all aspects of services, which entails traveling to and from various accounts.
Answer questions for the other staff during completion of in-house and off-site services.
Creates and maintains a customer-focused environment.
Is responsible for customer satisfaction by engaging end-user feedback.
Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.
Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM
Routinely identifies and documents process improvement suggestions and communicates them to management.
Assists in the training of new and existing employees. Focus daily time to overseeing employee work and answering questions.
Ensures field compliance with CLIENTService Excellence performance requirements.
Proactively manage service requests for hardware and software solutions in the service center.
Arrange for service calls and follow through on escalations
Effectively escalate technical issues as defined in site procedures guide
May order operational supplies for support of contracted services per procedures guide
Collects data for the completion of the Monthly Management Report as directed
Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future Other duties as assigned
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify).
(Posting required by OCGA 13/10-91.)