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Client Services Specialist

Roots Community Health Center
Oakland, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

POSITION SUMMARY: The Client Services Specialist must be committed to the mission, vision, and services of Roots.  This position is responsible for serving as the first point of contact for prospective clients and requires direct communication with clients to help determine eligibility or need for services. 

ESSENTIAL FUNCTIONS:

●        Obtains client information by answering incoming calls; interviewing clients; verifying information

●        Assess client needs and assist with service referrals and connections

●        Assist clients in completing Medi-Cal application

●        Informs clients by explaining procedures, answering questions, providing information

●        Work with Navigators and other staff in supporting mutual clients

●        Follow up with potential clients regarding missed appointments

●        Perform other duties as assigned

     SECONDARY FUNCTIONS:

●        Ability to multitask

●        Ability to speak clearly and concisely

●        Team player with a positive attitude

●        Ability to type at least 50 wpm

●        Active listener with strong data entry skills

●        Complete all required documentation and reports in a timely fashion

●        Input client information

●        Carry out all assigned responsibilities in a professional manner;

●        Administrative duties such as filing, telephone calls, etc.

EDUCATIONAL REQUIREMENTS:

 

Required: High School Diploma

Preferred: Bachelor’s degree

 

 

 

WORK EXPERIENCE REQUIREMENTS:

 

   ●       Experience working in a non-profit organization or a community clinic preferred, but not required.

 

QUALIFICATIONS AND DESIRED CHARACTERISTICS:

 

●        Interest/experience working with individuals facing barriers to employment

●        Excellent computer skills, communication, and organizational skills

●        Interest in serving low-income individuals, especially people of African descent, in an effort to empower the community and eliminate disparities

●        Ability to work with people from diverse backgrounds; strong interpersonal communication skills;

●        Ability to work under pressure; good sense of humor; flexible and patient;

●        Ability to work independently as well as in a team setting;

●        Detail-oriented with good organizational skills;

●        Willingness to work a flexible schedule;

 

     PHYSICAL CONDITIONS:

 

●       Frequent walking, standing, stair climbing, bending, stooping, lifting (25 lbs. max)

●       Gross and fine manual dexterity;

●       Must be able to visually observe staff to understand and interpret non-verbal behavior;

●       Able to operate standard office machines and equipment including keyboards.

●       Must be able to visually observe staff to understand and interpret non-verbal behavior;

●       Able to operate standard office machines and equipment including keyboards.

Company Description
The mission of Roots Community Health Center is to uplift those impacted by systematic inequities and poverty by providing culturally competent, comprehensive healthcare, mental health, and wraparound services, and by emphasizing self-sufficiency and community empowerment. Roots Community Health Center accomplishes its mission by providing top-quality healthcare, conducting community-based participatory research, and offering opportunities for rehabilitation, education, training, and employment to reduce poverty and dependency in our community. Roots implements its programs and services while honoring the “roots” of culture, heritage, and tradition; by providing unprecedented access to services; by remaining community-aware and community-responsive; and by establishing partnerships to ensure a more efficient continuum of care in Oakland.

Do you care deeply about making a difference in our community? Roots is a great place to call home! We are a young, growing organization with a very strong, experienced and dedicated team. We believe in continuous learning and training for our staff and provide a supportive environment in which to grow. Please submit a cover letter specific to the position posted and a current CV/Resume to careers@rootsclinic.org.

Roots Community Health Center

Why Work Here?
Great opportunity to help the community, friendly people to work with and room for growth.

The mission of Roots Community Health Center is to uplift those impacted by systematic inequities and poverty by providing culturally competent, comprehensive healthcare, mental health, and wraparound services, and by emphasizing self-sufficiency and community empowerment. Roots Community Health Center accomplishes its mission by providing top-quality healthcare, conducting community-based participatory research, and offering opportunities for rehabilitation, education, training, and employment to reduce poverty and dependency in our community. Roots implements its programs and services while honoring the “roots” of culture, heritage, and tradition; by providing unprecedented access to services; by remaining community-aware and community-responsive; and by establishing partnerships to ensure a more efficient continuum of care in Oakland. Do you care deeply about making a difference in our community? Roots is a great place to call home! We are a young, growing organization with a very strong, experienced and dedicated team. We believe in continuous learning and training for our staff and provide a supportive environment in which to grow.

Address

9925 International Blvd

Oakland, CA
94603 USA

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