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Customer Support Specialist

ROOFTOP CINEMA CLUB INC
Los Angeles, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position Summary

We are seeking a people-first Support Specialist to join our Customer Support team in delivering 5-Star digital care to audiences across America.

Reporting directly to the Customer Support Manager, you will man our help-desk, listening to our guests, educating them on our experience, and trouble-shooting any issues they are having. 

The ideal candidate has at least 1-2 years of support knowledge in the setting of digital customer care. Knowledge of Zendesk or a similar help-desk software is desired, and high growth or early stage startup experience is a plus.

KEY AREAS OF RESPONSIBILITY:

  • Replying to emails from customers
  • Organizing and analyzing customer data
  • Contributing to Help articles
  • Editing drafts in Wordpress
  • Providing customer-focused insight in team meetings
  • Identifying issues and potential solutions in the customer journey from the website to operations
  • Maintaining a thorough understanding of our back-end tools, ticketing platform, and policies

Skills and Qualification Requirements

  • Bachelor's Degree in a related field, or equivalent work experience
  • Customer Facing Experience
  • Understanding of Wordpress and Zendesk preferred
  • Excellent verbal and written communication skills
  • Experienced in data collection and reporting (google data studio, excel)
  • A joy for delivering impactful customer-first initiatives –– you bring passion, enthusiasm, and fresh ideas

Compensation and Benefits: Compensation based on experience. Medical, Dental, Vision, PTO.

ROOFTOP CINEMA CLUB INC

Address

Los Angeles, CA
USA

Industry

Business

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