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Customer Success Specialist

Rogue Services and Solutions, LLC Baton Rouge, LA
  • Expired: over a month ago. Applications are no longer accepted.

Description:

The hubley ™ success specialist will work closely with a Customer Success Manager to provide a phenomenal customer experience, throughout the product implementation process.

Duties:

  • Demo the intranet platform for interested potential clients

  • Customer account management duties, as assigned

  • Conduct kickoff meetings, training sessions and other client meetings

  • Use defined processes to guide clients through implementation and user acceptance testing

  • Provide email support for hubley clients. Escalate support items, as necessary

  • Work with product management team to roll out quarterly feature releases

  • Use templates to create product collateral: documents and other resources

  • Become an intranet product expert and field client questions about features, functionality and requirements

  • Resolve product or service problems by clarifying the customer's issues, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

  • Work as a product development assistant, as assigned

Qualifications

  • 2-4 years of experience working with clients in a professional setting

  • Demonstrated professionalism in a customer service environment a plus

  • Experience with Microsoft Office suite a must; Microsoft SharePoint experience a plus

  • Experience leading meetings in a virtual setting, via screen-share software

  • Excellent written and verbal communication skills

  • Ability to learn quickly and follow direction from leadership

  • Experience with quality assurance/testing, technical support, or software training a plus

Rogue Services and Solutions, LLC

Why Work Here?

Technology company looking for a career motivated Customer Success Specialist!

Rogue Services and Solutions is a global SharePoint Development firm. We are a Microsoft Partner and specialize in solving enterprise level business problems with technology. We are looking for a career motivated employee to join our Product Team as a Customer Success Specialist. Applicants will work with the hubley Intranet platform team.

Address

6160 Perkins Rd Suite 225 Baton Rouge, LA 70808
Baton Rouge, LA
USA