Customer Service Agent

Our customers love us and so will you! Rockler is a family-owned business that helps woodworkers and do-it-yourselfers create amazing projects out of wood through innovative products, education and advice.

Do you enjoy helping others? Are you a good communicator? Do you have good computer skills? If so, this may be the perfect job for you!

Rockler is seeking full-time and part-time customer service agents to assist customers purchasing from our website and catalog. This would include answering emails, chats, social media messages and phone calls. This position has the possibility to go remote after a minimum of 6 months in office along with good performance and attendance. All equipment will be provided.

Successful applicants will have the following talents:

• Ability to write professional emails, chat and text responses to customers using good grammar and spelling.
• Ability to speak clearly with customers on the phone in a patient and friendly manner.
• Ability to accurately and efficiently navigate and enter data into computer forms.
• Ability to look up and research orders, products or customer information in computer systems or website.
• Ability to listen to customers, empathize with them and help find solutions to problems they may be experiencing.
• Willingness to suggest and promote additional products the customer may be interested in.
• Ability to learn, understand and appropriately use company policies, operating procedures and systems to deliver excellent customer experience.
• Actively contribute constructive ideas and input on improvements we can make.

Qualifications

• High school diploma or equivalent.
• Must be available for scheduled onboarding and training at our offices in Medina, MN until proficient in all aspects of the position
• Shift hours for full-time are Monday through Friday 10:30 am -7:00 pm and every third Saturday 8am - 12pm
• Shift hours for part-time are Monday-Friday (9am-2pm) or (10am-3pm) and every third Saturday 8am-12pm
• We have positions open for both entry level and experienced customer service professionals.
• Potential to work from home after 9 months
• Must Be a Minnesota resident

Compensation and Benefits:

• Starting at $18/hour
• Must be able to work at our office in Medina, MN
• 401K Retirement Account with company match when hours worked have been met
• Employee discount
• Competitive benefit package to include medical, dental, vision, life insurance, PTO, paid holidays, float days, and various voluntary benefits if eligible

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran