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Collector I

Rockland Federal Credit Union Rockland, MA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description


· Contacts members on past due loans (e.g., mortgages, home equities, consumer, credit cards, autos, ODN & return check losses). Enters notes on all conversations in collection system and sets next contact date for follow up or for promise of payment.

· Ensures that necessary freezes/restrictions are placed on accounts in default and forwards notification letters to members. Ensures any correspondence sent is in collection system and loan folder.

· Provides information, counseling and assistance to members relative to collection activities and arrange personal interviews with member to discuss delinquency status and pending actions. Researches errors.

· Skip-traces certain accounts, recommends potential charge-offs to Collections Manager. Maintains productivity of at least 70 member calls per day.

A complete job description is available upon request


Equivalent to a High School diploma. Knowledge of Credit Union products/services preferred. Ability to communicate effectively with members and staff at all levels within the organization; Ability to perform work with accuracy and attention to detail, while making decisions independently. Must have Introductory-level proficiency with PC, including Microsoft Office (Word & Excel). Ability to manage multiple tasks and to remain current on collections laws/regulations.



Monday – Friday (8:30 AM – 5:00 PM) and one (1) Saturday/month

(9:00 AM – 1:00 PM), with half day off during that week.

Job Posted by ApplicantPro

Rockland Federal Credit Union


Rockland, MA
02370 USA


Finance and Insurance

View all jobs at Rockland Federal Credit Union