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Customer Service Representative

Rockford Silk Screen Process
Loves Park, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Salary: DOE

Rockford Silk Screen Process is going through some exciting changes and we are looking for a motivated individual to join our Customer Service Team! We are hiring a Customer Service Representative to help manage customer inquiries and complaints. You will also be assisting in processing orders, modifications, and escalating complaints across a number of communication channels. To succeed in this role you will need to be able to remain calm when customers are frustrated and have experience working with computers. 

Customer Service Representative Responsibilities: 

  • Maintaining a positive, empathetic and professional attitude toward customers at all times. 
  • Responding promptly to customer inquiries. 
  • Communicating with customers through various channels.
  • Assisting AMs and Sales with customer orders and estimates.
  • Acknowledging and resolving customer complaints. 
  • Knowing our products inside and out so that you can answer questions. 
  • Processing orders, forms, applications, and requests. 
  • Keeping records of customer interactions, transactions, comments and complaints. 
  • Assisting with customer artwork and art approvals. 
  • Communicating and coordinating with the Customer Advocate Team. 
  • Providing feedback on the efficiency of the customer service process. 
  • Ensure customer satisfaction and provide professional customer support. 
  • Maintain proper communication channels with the Production floor and schedules.

Customer Service Representative Requirements: 

  • High school diploma, general education degree or equivalent. 
  • Previous Customer Service experience is a must.
  • Ability to stay calm under stressful situations. 
  • Must be computer literate and be comfortable on the phone.

Rockford Silk Screen Process


Loves Park, IL



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