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Paratransit Scheduler- Part-Time

Rock Region METRO
North Little Rock, AR
  • Expired: October 21, 2022. Applications are no longer accepted.

Description:

This position's function is to ensure that customers are transported to their destination in a timely manner by scheduling pick up and drops off of customers. Other duties include taking requests from customer questions, and dispatching when needed.

Computer and Customer Service Skills are critical to this position as well as knowledge of the streets in the Links service area (Little Rock/North Little Rock).

Essential Functions:

+ Effectively communicate with drivers via radio & phone

+ Assist the Paratransit Dispatcher dispatching when needed

+ Keep routes updated & on time, which includes insertions and cancellations are relayed to driver in a timely manner.

+ Operate 2-way radio to communicate with Drivers

+ Respond to driver requests for assistance.

+ Provide customers with general information

Qualifications:

+ Graduation from high school or equivalent; two years of college preferred

+ Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public

+ Good time management and multi-tasking skills

+ Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening

+ Good computer skills

+ Traffic laws, ordinances, rules and driving courtesies involved in transit operations

+ Principles and practices of customer service

+ Dispatch & Scheduling application

+ Read, write, and make basic mathematic calculations

+ Exercise good judgment and problem-solving skills

+ Understand and follow oral and written instructions spoken or written in English

+ Provide on-time and dependable service to the public

+ Learn METRO's transit routes and schedules

+ Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions

+ One (1) year of dispatching experience

+ Good language and composition skills

+ Ability to read maps; familiarity with streets and landmarks in the LR/NLR area

+ Math and record-keeping skills

+ Excellent public relations skills, clear speaking voice

+ Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

Rate of Pay: $16.00 - $17.00/Hourly

Schedule: Sun 1-6pm, Mon, Wed, Thurs 3-10 pm This position requires working a flexible schedule that varies including evening shifts on various days of the week, holidays, and some weekends.

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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Rock Region METRO

Address

North Little Rock, AR
72199 USA

Industry

Manufacturing

View all jobs at Rock Region METRO