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Operations Dispatcher- Bilingual (Spanish) Preferred- Part-Time

Rock Region METRO
North Little Rock, AR
  • Expired: September 29, 2022. Applications are no longer accepted.

Starting Pay - $18.00 an hour

The person selected to fill this position must be able to work the early AM shift (Monday-Friday 4:00 AM-8:30 AM) and be flexible to cover other shifts as needed.

**Fluent in English and Spanish preferred***


Supervise and coordinate daily activities of METRO's Fixed Route vehicle operators and supervisors. Ensures transit operations are operating efficiently and adhering to schedules. Computer and customer service skills are critical to this position as well as knowledge of the streets in the service area (Little Rock/North Little Rock).

Responsibilities include but are not limited to the following:

+ Effectively communicate with drivers via radio & phone

+ Plan work assignments and equipment allocations to meet transportation & operation needs.

+ Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.

+ Operate 2-way radio to communicate with Drivers

+ Prepare, compile, and submit reports on work activities, operations, production, and work related accidents.

+ Respond to driver requests for assistance.

+ Provide customers with general information

Knowledge and Abilities:A. Knowledge of:

+ Traffic laws, ordinances, rules and driving courtesies involved in transit operations.Principles and practices of customer service.Dispatching principles and practices.

B. Ability to:

+ Learn METRO's policies and procedures.Read, write, and make basic mathematic calculations.Exercise good judgment and problem-solving skills.Understand and follow oral and written instructions spoken or written in English.Provide on-time and dependable service to the public.Learn METRO's transit routes and schedules.Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

Minimum Qualifications - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

+ Graduation from high school or equivalent.

B. Required Prior Experience:

+ Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.

+ Translating Spanish verbal and written: (1) year preferred

C. Special Requirements, including Licenses and/or Certifications:

+ Good time management and multi-tasking skills.

+ Basic computer knowledge and skills. (Managing files, folders, shortcuts, and the use of various software applications)Well versed in Microsoft Office software (Word, Excel and Outlook.)

+ Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.CDL with Class B and "P" endorsement preferred, but not required.

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Rock Region METRO


North Little Rock, AR
72199 USA


Transportation and Storage

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