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Customer Service Representative

Rock Island Auction Company Rock Island, IL
  • Posted: 24 days ago
  • Other

Customer Service Representative

Rock Island Auction Company, the World’s #1 auction house for collectable firearms and military memorabilia has an opportunity for a Full-time Customer Service Representative.

Essential Job Functions

  • Customer contact regarding various auction services
    • Catalg purchasing, placing bids, winning bids, shipment arrangements, etc.
  • Maintains customer accounts by updating account information
  • Keeps records of customer interactions
  • Follows communication procedures, guidelines and policies
  • Handles confidential and pertinent information, taking payment information, addresses and phone numbers
  • Documents customer concerns or service problems by clarifying and/or finding the appropriate person to expedite resolution
  • Builds client-business relationships with premium clientele
  • Attracts potential customers by answering product and service questions
  • Provides accurate, valid and complete information by using the right methods/tools
  • Meet personal/team targets and call quotas
  • Other duties as assigned

Job Specific Requirements

  • Excellent problem solving skills
  • Excellent documentation and communication skills
  • Analytical with strong attention to detail
  • Positive attitude
  • Highly organized and motivated
  • Independent with little supervision
  • Must be 18 years or older

Education and Experience

  • 2-4 years customer service experience required
  • Computer and technology literate
  • Proficiency with Microsoft Office
  • Associates degree required
  • Product knowledge helpful (works with products associated with firearms)

Please send cover letter and resume via email to hr@rockislandauction.com or mail to Human Resources at Rock Island Auction Company, 7819 42nd Street W. Rock Island, IL 61201. No phone calls please.

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Rock Island Auction Company

Address

Rock Island, IL
61201 USA

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