Patient Care Coordinator

Are you looking for an office position where you are helping others and have a flexible environment?

Join our team as a full-time Patient Care Coordinator at our Wisconsin Rapids clinic!

Our vision as a company is to make a positive and significant impact on the daily lives of our patients and society as a whole. Simply said, we want to help people to “Get Moving, Keep Moving, and Enjoy Life!” 

As a Patient Care Coordinator, you will work directly with the clinic director  to create a welcoming environment for all patients and customers. The Patient Care Coordinator is the face of the clinic and must display excellent customer service skills.

ESSENTIAL JOB FUNCTIONS:

• Comply with the Facility’s Comprehensive Compliance Plan (CPP) which includes but is not limited to: Business & Clinical Operations, Environmental Health & Safety, HIPAA, Human Resources and Code of Conduct, as well as all facility policies and procedures and educational requirements associated the CCP
• Comply with all local, state and federal regulations training and instruction requirements as well as any other standards that govern healthcare services provision
  
• Understand, relate, implement, review/revise and enforce Clinical Operations and other operational policies, procedures, guidelines and compliance mandates
• Train new patient care coordinator PRN
• Oversee patient/client and patient care coordinator scheduling
• Function as a resource for outside agents, payors & payor organizations & vendors, etc.
• Participate in patient and staff scheduling plan development, disclosure, monitoring and implementation based on, but not limited to:
  • Volume
  • Cost containment
  • Staff availability
    
• Carry out all position applicable regulatory/compliance duties
• Efficiently manage clinician’s schedule for 100% patient capacity
• Create a welcoming environment for all patients
• Perform general reception, scheduling, insurance, processing patient co-pay, co-insurance, or deductible payments, and other duties as necessary or requested
• Assist Billing Specialist with billing needs 

POSITION REQUIREMENTS:

• Attention to detail—mathematical and data processing
• Advanced computer and software skills
• Software/hardware updates and maintenance procedures
• Software programs: billing & practice management system, Internet Explorer, Microsoft Office, additional as needed 
• Communication skills—written, verbal and general interactive
  
• Organizational skills—priority setting, file maintenance, report generation and multi-task time management

EDUCATION:

• High school or equivalent skills & aptitude; prefer business school graduate
  

EXPERIENCE:

• Customer service experience preferred
• Medical billing or insurance background preferred

PHYSICAL DEMAND CAPACITY/EXPOSURE DETERMINATION

Consistent with Industry PDC’s or minimally:

• Sitting frequently for 1-2 hours uninterrupted
• Lifting occasionally light loads (5-10 pounds)
• Bending & reaching occasionally for office duties
• Walking occasionally to access other personnel
• Viewing monitor screen/using keyboard frequently >1 hour duration
• Has the potential for Bloodborne Pathogen Exposure from work duties

AA/EOE