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Patient Care Coordinator

Roberts Physical Therapy
Wisconsin Rapids, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Are you looking for an office position where you are helping others and have a flexible environment?

Join our team as a full-time Patient Care Coordinator at our Wisconsin Rapids clinic!

Our vision as a company is to make a positive and significant impact on the daily lives of our patients and society as a whole. Simply said, we want to help people to “Get Moving, Keep Moving, and Enjoy Life!” 

As a Patient Care Coordinator, you will work directly with the clinic director  to create a welcoming environment for all patients and customers. The Patient Care Coordinator is the face of the clinic and must display excellent customer service skills.




  • Comply with the Facility’s Comprehensive Compliance Plan (CPP) which includes but is not limited to: Business & Clinical Operations, Environmental Health & Safety, HIPAA, Human Resources and Code of Conduct, as well as all facility policies and procedures and educational requirements associated the CCP
  • Comply with all local, state and federal regulations training and instruction requirements as well as any other standards that govern healthcare services provision
  • Understand, relate, implement, review/revise and enforce Clinical Operations and other operational policies, procedures, guidelines and compliance mandates
  • Train new patient care coordinator PRN
  • Oversee patient/client and patient care coordinator scheduling
  • Function as a resource for outside agents, payors & payor organizations & vendors, etc.
  • Participate in patient and staff scheduling plan development, disclosure, monitoring and implementation based on, but not limited to:
    • Volume
    • Cost containment
    • Staff availability
  • Carry out all position applicable regulatory/compliance duties
  • Efficiently manage clinician’s schedule for 100% patient capacity
  • Create a welcoming environment for all patients
  • Perform general reception, scheduling, insurance, processing patient co-pay, co-insurance, or deductible payments, and other duties as necessary or requested
  • Assist Billing Specialist with billing needs 



  • Attention to detail—mathematical and data processing
  • Advanced computer and software skills
  • Software/hardware updates and maintenance procedures
  • Software programs: billing & practice management system, Internet Explorer, Microsoft Office, additional as needed 
  • Communication skills—written, verbal and general interactive
  • Organizational skills—priority setting, file maintenance, report generation and multi-task time management



  • High school or equivalent skills & aptitude; prefer business school graduate



  • Customer service experience preferred
  • Medical billing or insurance background preferred



Consistent with Industry PDC’s or minimally:

  • Sitting frequently for 1-2 hours uninterrupted
  • Lifting occasionally light loads (5-10 pounds)
  • Bending & reaching occasionally for office duties
  • Walking occasionally to access other personnel
  • Viewing monitor screen/using keyboard frequently >1 hour duration
  • Has the potential for Bloodborne Pathogen Exposure from work duties


Roberts Physical Therapy


Wisconsin Rapids, WI
54494 USA