This is an entry level job. If you have just graduated High School, this is a great place to learn and work.
Overview & Responsibilities
SCI is certified as a Great Place to Work ® by the Great Place to Work Institute. In a recent survey, our associates said that their work has special meaning and is not “just a job”. We currently have a part time opening for a Field Operations Support Assistant at Robert Toale & Son' s Funeral Home in Sarasota, Florida . This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.
Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Other general duties include greeting the general public, answering questions and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
Provide Clerical Support
Performs day to day clerical duties as required which may include:
Preparing death certificates, prayer cards and related documents
Greeting family members and friends
Completing required permits and / or certificates
Receiving and / or processes payments and/or contracts
Preparing and processing Veteran’s Paperwork
Ordering supplies, filing and responding to inquiries
Ensures that the required documentation to support requested products and services is accurate and complies with state, federal and company rules and regulations, to include:
Preparing and distributing daily interment or cremation schedules, reports, and documents
Maintaining and verifying the accuracy of logs associated with markers, interments and/or cremations
Acts on calls from external customers, including other cemeteries and mortuaries, to provide product and service selections, to include disposition of remains, contracts, and payments
Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
Oversees the processing of installation orders to grounds and maintenance departments
Enters contracts and cash receipts in HMIS when necessary
Prepares marker/ monument placement paperwork
Composes edits and provides obituaries to newspapers and MeM
Processes account payable transactions
Assists Sales, Community or Family Service Counselors as needed
Assists location management with daily operations including SOX compliance, delivery process and liability release
Assists with payroll
Prepares for funeral services by preparing sign-in books, ensuring veteran’s paperwork is completed, and assisting professional funeral staff as directed
Conducts blind checks
Assists with MEM preparation and service materials
Monitors and follows up on marker orders; tracks memorial orders
Maintains Dignity for Excellence location book where applicable
Acts as backup to Receptionist
May design and manage MEMs including monuments and markers
May maintain location website to include accuracy of obituaries, service information, etc.
Communicates client family’s needs promptly and accurately to the appropriate staff member.
Conveys a sense of concern and empathy with client family members at all times.
Demonstrates a caring attitude when problems arise while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution
Responds to customer inquiries via telephone, internet and in person
Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
Keeps accurate records