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Technical Support

Robert Half Norcross, GA
  • Expired: 4 days ago. Applications are no longer accepted.

Robert Half Technology is currently hiring a Technical Support Specialist in Norcross, GA.

If interested, please apply and email your resume to Michael.sheahan@rht.com.

  • Field incoming help requests from end users via telephone in a courteous manner
  • Document all pertinent end user identification information including the nature of problem or issue
  • Build rapport and elicit problem details
  • Escalate problems or issues (when required) to the appropriate person and department
  • Work with project management for advanced system implementation and onsite scheduling of resources
  • Support onsite installation teams (contractors) for hardware and software
  • Backup technical support while in office or not traveling to end-user site
  • Lead and direct the work of others in the field on-site
  • Install, troubleshoot and maintain product/equipment in the field
  • Train end-users, contractors on software and hardware
  • Identify and analyze product failures
  • Order and replace product parts in the field as needed
  • Determine certain software or hardware peripherals best fit installation scenario

Robert Half

Why Work Here?

Address

Norcross, GA
USA