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Customer Support Representative II

Robert Half Moline, IL

  • Posted: over a month ago
  • Temporary
Job Description

Are you seeking a new opportunity? Robert Half has an opportunity as a Customer Support Representative with an established company in Moline, Illinois! This is a long term contracted position that provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. As a Customer Service Representative you will note that products may include parts whole goods or product related services. Sound interesting? Give our Staffing Manager, Alex or Cassandra a call at 563.359.3995! We are anticipating hiring by the end of the week!

As a Customer Service Representative, your duties include:

  • Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
  • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
  • Distributes additional product/service/policy information to customers dealers and Deere personnel.
  • Develops common solutions to problems with team members to maintain required service levels.
  • Maintains the accuracy and availability of customer related information on-line.
  • Assists in the promotion of John Deere products/services/programs through special program offerings special mailings and pro-active user contact.
  • Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.

Basic Requirements for Customer Service Representative:

  • Minimum 2 year degree required. (Recent BS grad is fine as well).
  • Position requires someone whom is self directed and self motivated.
  • Customer service or dealership experience is preferred.
  • Computer (including Microsoft Office) proficiency is required.
  • Familiarity with SAP is a plus.

Robert Half

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Moline, IL



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