Customer Support Representative II
Robert Half Moline, IL
- Posted: over a month ago
Are you seeking a new opportunity? Robert Half has an opportunity as a Customer Support Representative with an established company in Moline, Illinois! This is a long term contracted position that provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. As a Customer Service Representative you will note that products may include parts whole goods or product related services. Sound interesting? Give our Staffing Manager, Alex or Cassandra a call at 563.359.3995! We are anticipating hiring by the end of the week!
As a Customer Service Representative, your duties include:
- Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
- Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
- Distributes additional product/service/policy information to customers dealers and Deere personnel.
- Develops common solutions to problems with team members to maintain required service levels.
- Maintains the accuracy and availability of customer related information on-line.
- Assists in the promotion of John Deere products/services/programs through special program offerings special mailings and pro-active user contact.
- Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.
Basic Requirements for Customer Service Representative:
- Minimum 2 year degree required. (Recent BS grad is fine as well).
- Position requires someone whom is self directed and self motivated.
- Customer service or dealership experience is preferred.
- Computer (including Microsoft Office) proficiency is required.
- Familiarity with SAP is a plus.
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