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Customer Support Engineer

Robert Half Norcross, GA
  • Expired: January 22, 2020. Applications are no longer accepted.

There is a job opening at Robert Half Technology for a Customer Support Engineer with the ability to interact with technical and non-technical users in an understandable and concise manner while solving complex technical issues. If you are a self-motivated problem solver and would enjoy working in a dynamic and positive environment, apply now! For the full-time Customer Support Engineer, you will be positioned in the Overland Park, KS area.
How you will make an impact
Review / update service tickets, A\V calendar, and room schedule
Consult with Client about pending A\V issues
Meeting support and testing in every conference room or presentation space
Clean up cables and account for miscellaneous inventory in each room
Replace batteries in critical remotes and wireless microphones
Job Requirements:
Must have customer-facing experience with verbal skills to talk with non-technical end-users, admins, and/or client executives
Competent and understands AV signal flow both analog and digital.
Experienced with basic HD video Projection Systems.
Complete understanding of Video Monitors and Projector installation methodology, including proper mounts, brackets, and wall bracing
Knowledge of basic AV wiring techniques inclusive of cable terminations.
Ability to terminate a CAT5/6 cable, as well as Crestron DM cables
Ability to troubleshoot both low impedance and 70 volt speaker systems.
Basic Control System Knowledge (Crestron, Extron and or AMX).
Ability to read and interpret AV single line and infrastructure drawings.
Ability to provide room-ready Preventative Maintenance Service to clients.
Provide technical phone support to clients when and as needed.
Troubleshoot DSP configurations and functionality
Comprehension of VTC technology and operations
Comprehension of ATC technology and operations
In Depth Knowledge of Control Systems Functionality and Touch Panels (Crestron, Extron and or AMX)
Competent in the use of test gear such as VTG's, Impedance meters, SPL meters, Data Cable testers, VOM's, etc.
Basic networking as it pertains to AV systems.
Basic Smart Board or interactive board installation and functionality understanding.
Complete knowledge of Corporate Presentation Systems.
Ability to troubleshoot high voltage systems in conjunction with ground loops /noise on both the audio and video systems.
CAT 5/6 extender knowledge.
Travel Requirements:
This is a full-time position based in Kansas City, MO
Client has 22+ sites with AV managed services across the country, estimated travel 60-75 travel days per year
Must be able to fly between sites
Must be able to pack the appropriate AV and signal test kits, tools, and equipment
Effective Time Management
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
**Salary:** $50,000.00 - $75,000.00 / Yearly
**Location:** Norcross, GA
**Date Posted:** January 21, 2020
**Employment Type:** Full-time
**Job Reference:** 02380-0011342552
**Staffing Area:** Technology

Robert Half


Norcross, GA
30093 USA