Responsible for providing service for both internal and external customers including responding to incoming telephone calls; answering questions; assisting customers with transactions; providing information or resolving problems by obtaining and/or verifying information using online systems. This opportunity is located in the Columbia, MO area.
Respond to all incoming telephone calls for all banking centers and ACD (Automatic Call Distribution) telephone number in a prompt and courteous manner according to bank policies and procedures and scripts, as appropriate.
Route calls to the appropriate banker, banking center or department, as appropriate.
Answer inquiries from customers, other bankers and the public, researching as required to ensure customer satisfaction.
Assist customers with account transactions, as requested. Make sound decisions affecting the status of customers' accounts based on available information and established procedures.
Resolve customer account problems by obtaining and/or verifying information using online systems. Follow appropriate procedures to reach a resolution.
Identify sales, and retention and referral opportunities for additional products and services based on the customers' needs. Explain products and benefits to new and existing customers. Submits customer referrals to appropriate sales area according to established procedure.
Develop and maintain a working knowledge of all bank products and services to provide the best possible customer service, using cross selling where appropriate.
Develop and maintain a working knowledge of the bank's operating procedures and all work-related systems for the Customer Service Center to ensure monetary and non-monetary transactions are processed in a timely and accurate manner.
Develop and maintain current knowledge of supporting operational departments to aid in the research and problem resolution process. Seek assistance as needed to resolve complex customer issues.
Display STARS standards in all interactions.
Ensure adequate security is maintained by being alert to surroundings and understanding and following security procedures.
Assist in training new agents with procedures and policies.
Log calls according to established department procedures.
Place outbound calls as needed to inform customers of changes or to request action.
Maintain a detail oriented and clean personal work area.
If interested upload your resume on Officeteam.com or call us at 314 656 0422.
Education, Experience, Competencies and Skills:
High school diploma or equivalent
Strong communication skills including electronic, verbal, written, listening and negotiating.
Working knowledge of Windows operating system, internet communications and computer keyboarding.
One-year financial institution experience.
One year of customer service or sales experience.
Previous work experience in telephone sales position.
Speak and understand Spanish.
Accountemps matches highly skilled professionals with accounting finance jobs at the best companies on a temporary and temporary-to-hire basis. Our mission is to provide you with a rewarding finance or accounting job that is well matched to your professional skills - helping you to advance in your career. Our experience, combined with the resources of our worldwide network of offices, makes Accountemps a great resource for your career. We offer excellent opportunities to find temporary accounting and finance jobs for all experience levels. From accounting clerks and bookkeepers to accounts payable and staff accountants, we can provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortune magazine's list of "World's Most Admired Companies" since 1998, and 9 out of 10 of our customers would recommend our service to a colleague.
Contact your local Accountemps office at 888.490.3195 or visit www.accountemps.com to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
2019 Accountemps. An Equal Opportunity Employer M/F/Disability/Veterans
**Location:** Columbia, MO
**Date Posted:** November 25, 2019
**Employment Type:** Temporary
**Job Reference:** 02420-9502323898
**Staffing Area:** Accountemps