Robert Half Phoenix, AZ
- Posted: over a month ago
- $24 to $28 Hourly
International company in Phoenix is hiring a Collections Manager/Team Lead. Primary responsibilities include:
Hire, onboard and train call center personnel.
Coach call center staff through challenging customer service issues.
Analyze call center data and prepare reports for upper management.
Evaluate staff effectiveness and performance annually or on an at-need basis.
Lead team meetings and give presentations to executives.
Develop monthly, quarterly and annual call center goals and action plans.
Prepare work schedules to ensure sufficient coverage.
Create personnel and supply budgets for approval.
Ability to multitask and stay organized
Proficient with basic computer software and phone systems
Excellent interpersonal, problem-solving and leadership skills
Ability to stay calm in stressful situations and meet strict quotas
Strong grasp on the company’s products, services and customer service policies
A bachelors’ degree in communications, business management or a related field
A high school diploma may be acceptable if it is accompanied by extensive work experience.
Experience with basic computer programs for budgeting, scheduling and report creation is important.
Basic understanding of management ideals and customer service is required.
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