Ref ID: 04730-9502620905 Classification: Business Analyst Compensation: $17.00 to $17.00 hourly Robert Half Strategic accounts is currently staffing for a Business Analyst with one for our Healthcare client in Phoenix, AZ! As a Business Analyst you will provide phone support to Sales Representatives by answering general sales support questions and assisting with system navigation. • Handling in-bound phone calls professionally, while providing excellent customer service • Research and resolve sales agents questions relating to How to use self-service tools and Member concerns • Medicaid and Medicare verification • Application status and eligibility • On-boarding and certification process and Commission injuries • Document call resolution of each contact in various systems in a clear and concise manner • Demonstrate the ability to provide a quality experience for all of our customers • Meet performance goals on a weekly, monthly, quarterly, and annual basis Job Requirements: Requirements • High School diploma or equivalent (GED) • At least 1 year of customer service experience • Experience working in a call center • Healthcare and/or insurance industry experience • Medicare knowledge • Ability to communicate clearly and concisely (verbally and written) • Strong computer skills are required and knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to learn new computer applications quickly and toggle between multiple systems • Ability to multi-task • Must be willing to take an Assessment grammar, word and excel (IF YOU’RE INTERESTED, PLEASE SEND RESUMES TO TIFFANY.RANDLE@ROBERT HALF.COM). Accountemps, a Robert Half Company, matches highly skilled professionals with accounting finance jobs on a temporary and temporary-to-hire basis. From accounting clerks and bookeepers to accounts payable and staff accountants, we provide you with access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast.
By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Accountemps office at 888.490.3195 or visit www.roberthalf.com/jobs/accountemps to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States.