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Senior Customer Service Representative

Robert Half Office Team Des Plaines, IL
  • Posted: September 16, 2019
  • $19 to $22 Hourly
  • Full-Time

Description
This position can be obtained and connected to with Robert Half OfficeTeam. We offer a specialized approach to administrative staffing. With a global database of highly skilled administrative professionals, we have the resources, experience, and expertise to connect employers with experienced candidates.
Requirements
The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client's products and services.
Job Responsibilities
Professionally handle a high volume of incoming calls
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
Ability to utilize and navigate multiple systems simultaneously
Be dependable and meet all attendance requirements
Resolve customer issues via one call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Maintain a balance between company policy and client benefit in decision making
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
Responsible for call disposition or compiling and generating reports as required
Ability to accept and embrace changes within the current business environment
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.490.4154 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Salary: $19.00 - $22.00 / Hourly
Location: Rosemont, IL
Date Posted: October 4, 2019
Employment Type: Temporary
Job Reference: 01360-9502222994
Staffing Area: OfficeTeam

Robert Half Office Team

Address

Des Plaines, IL
60018 USA

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