Skip to Main Content
← Back to Jobs

Sr On-Site Service Specialist

Robert Half Legal Portland, OR
  • Expired: August 16, 2019. Applications are no longer accepted.

Description
POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates High volume mail management systems. Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.
JOB DUTIES AND RESPONSIBILITIES

  • Mainly perform shipping, receiving and dock work in a mailroom type environment
  • Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
  • Perform basic equipment troubleshooting and escalate calls to technicians
  • Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)
  • Maintains records for management reports and inventories of supplies needed.
  • Calculates charges for jobs performed and maintains logs and may generate reports.
  • Responds to and coordinates all service calls required by customer.
  • May perform filing duties in conjunction with specific customer requests.
  • Delivers completed jobs to predetermined customer locations within and outside of the site.
  • Maintains daily meter and service logs. -May travel between customer's buildings.
  • Answers customer questions regarding status or feasibility of job requests.
  • Ensures upkeep of convenience copier areas by keeping neat and well stocked.
  • Performs duties related to the shipping of materials.
  • Performs duties related to the receiving of materials.
  • May perform light maintenance, and cleaning duties as assigned.
  • Mainly perform shipping, receiving and dock work in a mailroom type environment
  • May require periodic overtime on nights and weekends, including off-hour emergency response.
  • Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
  • Uses all copier equipment, calculator, fax machine, postage meter and some PC.
  • Performs filing duties, which may include 'purging' and archiving old documents.
  • Understanding of Ricoh Services Portfolio & Technology
  • Ensures data for Ricoh MOR, SPG and job logs are captured -Performs other duties as assigned.
Requirements
QUALIFICATIONS (Education, Experience and Certifications) Typically Required:
  • Requires high school diploma, GED and 1 -2 years of experience or equivalent experience in a related field.
  • Some related copy job experience is preferred.
  • May require valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.
KNOWLEDGE, SKILLS AND ABILITIES
  • Excellent customer service skills
  • Good PC skills
  • Good organizational skills and ability to prioritize
  • Mathematical and filing skills
  • Ability to use office machines and technical equipment
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
  • Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
  • Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction - prepare, provide and convey diversified information
  • Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs. Walking between buildings may be necessary.
  • Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination_.
Located in major North American and global markets, Robert Half Legal is the premier provider of legal staffing and consulting solutions on a full-time, project, and temporary basis, serving both law firms and corporate legal departments. We also provide project and eDiscovery teams and workspace for a wide range of initiatives, including litigation support, mergers and acquisitions and document review matters. Our dedicated teams' industry experience allows us to quickly match skilled legal professionals with the best available jobs. We offer challenging opportunities, competitive compensation and benefits, and skills-enhancement training.
Call your local Robert Half Legal office at 888-490-5592 to discover more about this position. Apply for this job now or contact our branch office for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Robert Half is not a law firm and does not provide legal representation.
2019 Robert Half Legal. An Equal Opportunity Employer M/F/Disability/Veterans.
By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Salary: $12.63 - $12.63 / Hourly
Location: Portland, OR
Date Posted: August 14, 2019
Employment Type: Temporary
Job Reference: 04861-9502124172
Staffing Area: Legal

Robert Half Legal

Address

Portland, OR
97240 USA