Under the direction of the Enterprise Support Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, promotions and administration of Enterprise/Area Accounts within an assigned territory. The FSR is responsible for a broad knowledge of Ricoh operational services and complete knowledge of account service delivery requirements. Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations. Assists with the development of Site Procedure Guides and ensures compliance with all aspects of RICOH Service Excellence.
An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service.
Assists with new MS site implementation.
Utilizes TRAC for tracking onsite services
Understand site requirements and performing associated duties
Knowledgeable of all area services within assigned accounts
Performs daily visual inspection of site services and Ricoh and customer compliance to safety.
Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff
Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.
Fills in for absences or vacations of the onsite resources, may include site supervisor.
Coordinates all aspects of services, which entails traveling to and from various accounts.
Answer questions for the other staff during completion of in-house and off-site services.
Creates and maintains a customer-focused environment.
Is responsible for customer satisfaction by engaging end-user feedback.
Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.
Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM
Routinely identifies and documents process improvement suggestions and communicates them to management.
Assists in the training of new and existing employees. Focus daily time to overseeing employee work and answering questions.
Ensures field compliance with RICOH Service Excellence performance requirements.
Proactively manage service requests for hardware and software solutions in the service center.
Arrange for service calls and follow through on escalations
Effectively escalate technical issues as defined in site procedures guide
May order operational supplies for support of contracted services per procedures guide
Collects data for the completion of the Monthly Management Report as directed
Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future
Other duties as assigned
Requires high school diploma plus 12 months of related work experience.
Post High School education encouraged and preferred
Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
Possesses ability to adapt to changing situations, flexibility, high motivation and sense of urgency.
Possesses basic math skills.
Possesses judgment in making sound justifiable decisions and taking action in solving problems.
Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
Possesses commitment to task by having started and persisted with specific courses of action.
Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
Possesses working knowledge of account services to facilitate job scheduling.
Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
Possesses ability to resolve customer related issues.
Possesses ability to troubleshoot and coordinate problem resolution.
Possesses proficiency in the use of MS, Mac and Lynx computers.
Located in major North American and global markets, Robert Half Legal is the premier provider of legal staffing and consulting solutions on a full-time, project, and temporary basis, serving both law firms and corporate legal departments. We also provide project and eDiscovery teams and workspace for a wide range of initiatives, including litigation support, mergers and acquisitions and document review matters. Our dedicated teams' industry experience allows us to quickly match skilled legal professionals with the best available jobs. We offer challenging opportunities, competitive compensation and benefits, and skills-enhancement training.
Call your local Robert Half Legal office at 888-490-5592 to discover more about this position. Apply for this job now or contact our branch office for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Robert Half is not a law firm and does not provide legal representation.
2019 Robert Half Legal. An Equal Opportunity Employer M/F/Disability/Veterans.
**Salary:** $14.52 - $14.52 / Hourly
**Location:** Portland, OR
**Date Posted:** September 3, 2019
**Employment Type:** Temporary
**Job Reference:** 04861-9502160530
**Staffing Area:** Legal