Purpose: The Operations Manager assists the service center manager with planning, directing and controlling service center operations in support of the company’s profit and service goals.
Responsibilities include the following. Other duties may be assigned:
- Coordinate service center activities by assigning responsibilities, supervising, and evaluating service center personnel in pickup and delivery, OS&D, dock operations, inbound and outbound linehaul operations and service center office operations to ensure profitability.
- Develop and communicate department performance measurements.
- Work with department personnel in setting department and service center goals.
- Works with Independent Contractors to ensure they remain in compliance with safety and government regulations.
- Monitors TOC’s, all revenue components, labor expenses and manifests.
- Respond to inquiries from government officials.
- Communicate human resource information such as health, dental & vision insurance and 401(k) benefits.
- Respond to and resolves issues beyond the scope of supervisory staff and maintains on call status.
- Assist in the hiring, development, supervision and appraisal of service center personnel.
- Participate in proactive team efforts to achieve departmental and company goals.
- Provide leadership to others through example and sharing of knowledge/skill.
- Perform work of various supervisory/managerial staff positions in their absence.
- Attend meetings outside regular work hours.
Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
Qualifications and Requirements: The qualifications and requirements listed below are representative of the minimum knowledge, skill and/or ability required to perform the essential functions of this position satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Education/Experience Skills: Bachelor’s degree (B.A.) from a four-year college or university; or four to five years related experience and/or training or equivalent combination of education and experience.
- Language Skills: Relies on written and verbal communication.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to effectively present information and respond to questions from service center manager, employees, customers and the general public.
- Communicates internally with corporate office staff, and externally with other service centers, sales force, agents, customers, and service providers.
- Technical Experience: Specific industry or position skills.
- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
- Preferred knowledge of AS/400 and Microsoft Office, including Excel.
- Managerial Experience: Experience supervising and managing the selection, training, development and appraisal of personnel.
- Office Skills: Average typing, filing and ten key skills.
- Mathematical Skills: Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Specific Skills:
- Haz Mat Certified.
- Forklift driver qualification.
- Involves a high degree of responsibility for working with, safeguarding and controlling highly restricted information, knowledge or important confidences and criterion related to research and development of customer data, future plans, policies, business prospects, finances, etc. the release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive position.
- Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables.
- Prioritize tasks.
- Handle multiple tasks and projects simultaneously.
- Prioritize, organize and delegate assignments.
Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Physical Demands:
- Heavy physical activity performing strenuous daily activities of a primarily product/technical nature.
- While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, and talk and hear others in conversations via the phone or in person. The employee is occasionally asks to stoop, kneel, crouch, crawl, climb or balance and lift objects up to 100 lbs.
- Work Environment:
- The noise level is moderate based on general conversation tones, ringing phones and printer operation.
- Works in well-lighted, heated and/or air-conditioned indoor office/shop environment with adequate ventilation.
- Might be required to occasionally work in high, precarious places.
The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.