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IT Service Desk Engineer - Las Vegas, NV

Rita Technology Services
Las Vegas, NV
  • Posted: over a month ago
  • Full-Time
Job Description

We are looking for an outgoing, reliable IT Engineer for our growing international technology client at their Las Vegas, NV office. This is a full-time position working on-site.

In this role, you will be responsible for providing technical assistance and support related to computer systems for 900 + employees as part of a services/response team in a macOS and Windows environment. You will respond to queries, runs diagnostic programs, isolate the problem, and determine and implement a solution. You will also be directly responsible for the configuration and management of enterprise-level service management software.

This is a great opportunity for someone interested in learning about the IT Security field which is the business's main focus around the globe.


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Manage and configure enterprise-level service management software
  • Respond to queries either in person, through email, or over the phone.
  • Write training manuals.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine the nature of the problem.
  • Walk customers through the problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
  • Install computer peripherals for users.
  • Follow up with customers to ensure the issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.


  • Bachelors Degree in a Computer Science related field
  • 1-3 years of experience with Linux and Windows operating systems
  • Jira or ServiceNow ticketing systems
  • Office 365
  • Basic knowledge of Active Directory
  • macOS experience is a plus and willing to be trained if NOT
  • Basic understanding of Networking concepts (TCP, UDP)
  • Experience resolving basic computer issues
  • Experience resolving software-related issues

U.S. Citizens or Green Card holders only, please. We are unable to accept 3rd party candidates or transfer a visa or provide sponsorship.

For more information, please contact Lynn Madden, Senior IT Recruiter (813) 488-4984

Rita Technology Services


Las Vegas, NV
89113 USA



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