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Technical Analyst

Risk Control Technologies Etobicoke, ON
  • Expired: over a month ago. Applications are no longer accepted.

Servicing our clients is paramount to our success. Focusing on customer satisfaction and retention, the successful candidate will be joining our Support Team that offers unparalleled support to all customers by maintaining or exceeding service levels.

Skills & Experience

  • Minimum of 2 years experience in a Customer Service role (Hospitality/Retail)
  • Strong attention to detail, highly organized, ability to multi-task
  • Comfortable interacting with clients over telephone, email, and web conference
  • Minimum of 1 year of experience in a technical role (tech support, desktop support, etc.)
  • Must have an ability to communicate technical concepts to non-technical people in a clear and concise manner
  • Outstanding interpersonal skills
  • Excellent English communication skills, multilingualism an asset!
  • Strong problem solving and analytic skills
  • Strong computer skills including MS Office

Experience in the following technologies/software/framework's is advantageous:

  • SQL Server, Visual Studio, SVN (or equivalent experience with source control)
  • net and the .NET framework
  • C#/C++ and equivalent experience with Object-Oriented Design
  • HTML/HTML5, CSS3, jQuery, Javascript, AngularJS, XML, JSON
  • Web Services (ASP.net Web API, WCF)
  • Entity Framework or equivalent experience with ORM

Key Responsibilities (but not limited to):

  • Provide timely and accurate Level 1 and occasional level 2 Support to our clients, responding to Support requests via email/phone and our ticketing system
  • Coordinate with peers to triage, categorize, and prioritize Support requests
  • Learn, understand, and work with all RCT’s cloud-based and mobile-based systems

Risk Control Technologies

Why Work Here?

This is a great opportunity to augment your income and build your skills.

Why Risk Control Technologies? RCT is a rapidly growing company that will be doubling in size over the next few years. This is a unique opportunity for a strong candidate to join the team of an established company with a great culture, exciting environment, with an excellent trajectory. We offer a comprehensive group health and benefits plan, education reimbursement and other excellent perks.

Address

Etobicoke, ON
CAN

Website