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Intake Coordinator

Rimrock Trails Treatment Services Bend, OR

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

THE ORGANIZATION

Rimrock Trails was founded three decades ago with the mission to improve the lives of individuals, youth, and families struggling with mental health and substance use problems. We create a foundation for healing, strengthen family connections, and offer hope for a brighter future. Our vision is to demonstrate excellence in the delivery of outcome-driven behavioral health treatment. With multiple locations throughout beautiful Central Oregon, Rimrock Trails is one of the longest-serving specialty behavioral health providers in the region.

We are seeking dedicated and driven professionals to advance our mission and vision. If you value the provision of excellent outcome-driven behavioral health treatment we want you on our team!

THE POSITION

The Intake Coordinator works as a member of an interdisciplinary team to support individuals seeking and receiving services, screen and schedule new client appointments, build working relationships between outside referral sources including Primary Care with Behavioral Health, solve problems, track care coordination, and implement new necessary workflows to build this position. Responsibilities will primarily consist of guiding, assisting, and supporting individuals who have mental health, psychiatric, substance abuse, medical, social, and legal issues to access needed behavioral health care to help them improve their daily living skills, and assist them in their recovery process. This position involves participation and implementation of program goals and objectives to promote a strengths-based, wellness-informed client-centered approach to assisting individuals in achieving consumer-driven goals. The role of the Intake Coordinator is to manage referrals, provide care coordination, and reduce barriers for patients accessing Outpatient Behavioral Health. Screening clients to ensure they are a fit for Outpatient Services and/or psychiatry, verifying insurance for incoming clients and explaining benefits, entering client information into EHR, communicating with Rimrock Trails Front Office Coordinators and counselors, closing referral loop, tracking certain metrics regarding care coordination.

ESSENTIAL POSITION RESPONSIBILITIES  

·       Manages and coordinates referrals to specialty behavioral health services

·       Reduces access barriers for patients referred to specialty behavioral health services  

·       Welcome clients and visitors by utilizing a friendly greeting, in person or on the telephone; answering or referring inquiries.  

·       Responds to emails and telephone messages within 2 business days.

·       Understands Intake is the first person a new client comes in contact with at Rimrock Trails.  

·       Optimizes individuals served satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

·       Utilizes the Electronic Medical Records System for scheduling

·       Comforts individual’s served by anticipating their anxieties, answering questions, and supporting the reception area when needed.

·       Ensures availability of treatment information by filing and retrieving individual’s served records if applicable.  

·       Maintains individual’s served accounts by obtaining, recording, and updating personal, medical, and financial information.

·       Foster collaboration between outpatient programs and referral sources to smoothly transition clients through the continuum of care.

·       Support case management and transition of care activities and help coordinate patient care needs with outside providers and community resources.

·       Accumulates all-new client information, enters the data including health insurance benefits, describes the intake process in depth to clients, explains insurance benefits, and assists with intake paperwork.

·       Is accessible and visibly present to members of the Specialty Behavioral Heath Outpatient Provider teams during clinic hours.

·       Is available to primary care patients and health professionals on a same-day basis when possible.

·       Manages and coordinates referrals to community resources.

·       Maintains up-to-date contact information about commonly-used community resources.

·       Execute duties of the position, the provision of patient services, and collaboration with referral sources in such a way that supports and facilitates quality care and a positive work environment for all.

·       Assists in providing interpretation services and supports the clinic in providing culturally sensitive services.

·       Assures availability of patient education and other materials related to Outpatient Primary Care services.

·       Understand applicable Oregon Administrative Rules (OARs).

·       Applicant must pass a background check and drug test including THC.

WHY SHOULD YOU JOIN RIMROCK TRAILS?

Our dynamic team consists of mental health therapists, certified alcohol and drug counselors, and peer support specialists who work together to comprehensively understand and address the dynamic needs of each individual, child, and family. We strive to bring the comforts of home to the counseling environment. All of our clinic locations offer a warm, inviting, safe and inclusive atmosphere where individuals and families can focus on their health, well-being, and recovery.

We use evidence-based therapy models and continually research cutting-edge practices to provide the highest quality treatment available.  We value ongoing assessment and continual improvement of the services we provide and are known for achieving results that are important to our clients.

The Perks of Joining Our Team

·       Full benefits package, including medical, dental, vision, 401k Safe Harbor Plan

·       Paid vacation, sick, and holiday time, including your birthday!

·       Training and CEU reimbursement

·       Flexibility for a work/life balance

·       Employee Assistance Program (EAP)

·       Strong community involvement

·       Collaborate with a Caring Compassionate Team

·       Opportunity to work for a 100% Central Oregon private non-profit managed agency

HOW TO APPLY

Email your resume and an introduction to Katie Keck at Katie@rimrocktrails.org.

Rimrock Trails offers a collaborative work environment, training and development opportunities, excellent benefits, and competitive pay. We are an equal opportunity employer; applicants are considered for positions and evaluated without regard to race, color, religion, national origin, military or veteran’s status, sex, or sexual orientation

Company Description
Rimrock Trails was founded three decades ago with the mission to improve the lives of individuals, youth, and families struggling with mental health and substance use problems. We create a foundation for healing, strengthen family connections, and offer hope for a brighter future. Our vision is to demonstrate excellence in the delivery of outcome-driven behavioral health treatment. With multiple locations throughout beautiful Central Oregon, Rimrock Trails is one of the longest-serving specialty behavioral health providers in the region.

We are seeking dedicated and driven professionals to advance our mission and vision. If you value the provision of excellent outcome-driven behavioral health treatment we want you on our team!

Rimrock has a beautiful residential campus that includes a gym, weight room, rock wall, classroom, art room, and library, along with a separate residential hall that houses the cafeteria, day areas, group rooms, and clinical offices in addition to the dorms.

Rimrock Trails Treatment Services

Why Work Here?
Awesome cause-driven team and great benefits!

Rimrock Trails was founded three decades ago with the mission to improve the lives of individuals, youth, and families struggling with mental health and substance use problems. We create a foundation for healing, strengthen family connections, and offer hope for a brighter future. Our vision is to demonstrate excellence in the delivery of outcome-driven behavioral health treatment. With multiple locations throughout beautiful Central Oregon, Rimrock Trails is one of the longest-serving specialty behavioral health providers in the region. We are seeking dedicated and driven professionals to advance our mission and vision. If you value the provision of excellent outcome-driven behavioral health treatment we want you on our team! Rimrock has a beautiful residential campus that includes a gym, weight room, rock wall, classroom, art room, and library, along with a separate residential hall that houses the cafeteria, day areas, group rooms, and clinical offices in addition to the dorms.

Address

548 SW 13th Street

Bend, OR
USA

Industry

Healthcare

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