Field Service Technician

Job Summary

The Field Service Technician assists Rimrock’s customers with installations, modifications, and repairs to automated equipment and systems. Frequent travel to customer sites, primarily in North America, may be unplanned and for extended periods of time. These individuals provide technical support and troubleshooting over the phone, through email and other remote applications as well as perform training for Rimrock’s customers and staff.

Responsibilities

- Field Service Technician must be able to work with no direct supervision or instruction to troubleshoot, evaluate, repair and assist customers in a variety of situations

- Be a professional representative of the Rimrock organization

- Accurately interpret engineering documents, such as mechanical drawings, electrical schematics, 3D simulations, and software

- Organizing and conducting installation/repair tasks, coordinated across a variety of disciplines and trades

- Commissioning of equipment and debug of production start-up

- Clear and thorough documentation of activities

- Support of Rimrock’s Production department in assembly functions

- Other duties and tasks as assigned by the Service Manager

Minimum Qualifications

- Associate’s Degree in electrical or mechanical engineering technology, or equivalent experience with automation equipment

- Ability to troubleshoot electrical, mechanical, PLC, and control systems

- Ability to effectively communicate both written and verbally

- Understand and apply the proper tools and techniques in a multitude of troubleshooting, installation, and repair situations

- Apply root cause analysis in a variety of problem solving scenarios

- Ability to lead and direct personnel in a clear, organized manner

- Must be able to work flexible hours, as needed. Scheduled work may be over weekends & holidays

- Possess a valid driver’s license, acceptable to company insurance carrier, and able to rent a car

- Ability to obtain a valid United States passport

Preferred Qualifications

- Robotic troubleshooting and programming expertise

- Ability to modify and write PLC logic

- Rigging and installation experience with industrial equipment

- Understanding of CNC and/or manual machine tool practices

- Experience in casting and forging operations

- Familiarity with thermal imaging and use of IR photography

- Knowledge of 2D & 3D vision systems

Physical Demands and Work Environment

Rimrock works within the die casting, foundry, and forging industries. The work environment will vary from customer to customer. Temperatures vary and may be extreme. Noise levels are moderate to loud. All appropriate personal protective equipment rules must be followed in customer plants. Work is a mix of sitting, standing, and walking. Field Service Technicians may have to walk long distances to reach customer equipment within a plant. Work at a customer’s facility will involve lifting, reaching, bending over, climbing, dragging, pulling and carrying of parts and equipment. Heavy lifting and working at heights will be required on occasion.