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Customer Service Representative

RightStone Boise, ID

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for a Customer Service Representative for a 2 years contract position. The successful candidate is responsible for providing professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. If you are a High School graduate with 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role, APPLY NOW!

Our client is a multinational information technology company headquartered in California. Well known for developing personal computers, printers, and 3D printing solutions - they are consistently 're-inventing' the common workplace and looking for great candidates to experience this with. If you are that candidate, we want to talk to you!

M-F 6am-6pm

Job Description:

  • Take inbound calls from the Small & Medium Business customers to answer questions and provide help regarding orders, payment, shipping, and returns and replacements.
  • Place outbound calls to follow-up on cases that cannot be solved at first point of contact, correspond with customers through email regarding order status and/or order issues.
  • Resolve cases through collaboration regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping and claims.
  • Book replacement orders with customers due to declines, cancels or other order problems.
  • Inform customers of production changes and/or shipment delays.
  • Document all customer interactions using appropriate case management tools.
  • Work within the team and the company’s Store organization to identify and help validate and implement process improvement opportunities.

Requirements

  • High school graduate (college degree or some college a plus)
  • 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role
  • Issue resolution expertise (problem solving & decision making)
  • Excellent, professional verbal and written communication skills
  • Strong Excel skills, experience with CRM applications a plus
  • Order Management systems knowledge (SAP, Oracle…)
  • Knowledge of computer & printing products

Desired Attributes:

  • Customer service focused, can-do attitude, professional, detail oriented, self-motivated.
  • Enjoys talking to customers and the challenge of solving customer problems.
  • Ability to turn a negative situation into a positive situation.
  • Integrity: honest and realistic communication of the company deliverables and timeframes.
  • Professional, conversational.
  • Ability to embrace and lead change in a fast-paced environment.
  • Demonstrates a growth mindset on a personal, team, and organizational level.
  • Handling sensitive situations in a calm, constructive manner.
  • Problem Resolution: know when to use tools and exceptions, when to hold the line, when to make exceptions, when to raise for higher level review.
  • Accountable: takes ownership of customer concerns with empathy, credibility and confidence. Excellent follow-up skills and attention to detail.
  • Ability to multitask, continue conversation while navigating multiple screens and applications. Skill with understanding complex information to identify root cause.
  • Represents the company’s customer needs to other organizations, such as tech support.
  • Maintains a reliable and dependable attendance record.

Company Description

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!


RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws.


RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties.

Company Description
RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!

RightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT!

RightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success.

Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business!

Client Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!

RightStone

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you! RightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT! RightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success. Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business! Client Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!

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Boise, ID
83713 USA

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