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Customer Service Representative - SEPTEMBER 9 START

RightStone Liberty Lake, WA
  • Expired: over a month ago. Applications are no longer accepted.

WE ARE LOOKING FOR CUSTOMER SERVICE REPRESENTATIVES IN YOUR AREA

12 MONTHS INTIAL CONTRACT POSITION!

$13.00/HOUR ON W2!

JOB DESCRIPTION:

  • Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, lenders and agents for Personal lines products and programs. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.

Job Responsibilities:

  • Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
  • This is done by identifying and providing services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to Licensed Sales Center and assisting on Safeco.com.
  • Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
  • Support agent/customer relationships; maintain each agency's brand.
  • Maintain accurate data in appropriate systems in order to reflect account activity.
  • Tracks and captures information and data per department guidelines.
  • Adhere to standard operating procedures and consistently utilizes resources provided.
  • Stay updated and properly executes upon newsflashes, new workflows and processes.
  • Uphold our customer care standards by achieving individual goals on average handle time, adherence, leads, ILTR, NPS and reliability.

RightStone

RightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT! RightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success. Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business! Client Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!

Address

Liberty Lake, WA
USA

Website