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Customer Service Rep I

RightStone
Rio Rancho, NM
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for a Customer Service I for a 2-year contract! This is available for anyone in Boise, ID or Rio Rancho, NM areas - HYBRID schedule to be discussed in interview, but ability to report to either Boise or Rio Rancho office is Required. If you have 1-2 yrs of relevant call center experience in a customer-facing customer service or support role, APPLY NOW!


Location: Must be in the Boise or Rio Rancho areas - Onsite and Hybrid schedule to be discussed in interview - but ability to report to either Boise or Rio Rancho office is a factor that must be there.

Contract: 2 year duration

Pay: $14.50/Hourly on W2

Hours: M-F 9-5:30 MST, OT very likely


Key Skills:Customer Service, phone skills, professional communication verbal and written.


Responsibilities:

  • Take inbound calls from company’s Small & Medium Business customers to answer questions and provide help regarding orders, payment, shipping, and returns and replacements.
  • Place outbound calls to follow-up on cases that cannot be solved at first point of contact, correspond with customers through email regarding order status and/or order issues.
  • Resolve cases through collaboration with the company and it's partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping and claims.
  • Book replacement orders with customers due to declines, cancels or other order problems.
  • Inform customers of production changes and/or shipment delays.
  • Document all customer interactions using appropriate case management tool.
  • Work within the team and website Store organization to identify and help validate and implement process improvement opportunities.


Job Requirements:

  • 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role.
  • Issue resolution expertise (problem solving & decision making).
  • Excellent, professional verbal and written communication skills.
  • Strong Excel skills, experience with CRM applications a plus.
  • Order Management systems knowledge (SAP, Oracle…).
  • Knowledge of computer & printing products.
  • High school graduate (college degree or some college a plus).


Desired Attributes:

  • Customer service focused, can-do attitude, professional, detail oriented, self-motivated.
  • Enjoys talking to customers and the challenge of solving customer problems.
  • Ability to turn a negative situation into a positive situation.
  • Integrity: honest and realistic communication of company deliverables and timeframes.
  • Professional, conversational.
  • Ability to embrace and lead change in a fast-paced environment.
  • Demonstrates a growth mindset on a personal, team, and organizational level.
  • Handling sensitive situations in a calm, constructive manner.
  • Problem Resolution: know when to use tools and exceptions, when to hold the line, when to make exceptions, when to raise for higher level review.
  • Accountable: takes ownership of customer concerns with empathy, credibility and confidence.
  • Excellent follow-up skills and attention to detail.
  • Ability to multi-task, continue conversation while navigating multiple screens and applications.
  • Skill with understanding complex information to identify root cause.
  • Represents company's customer needs to other organizations, such as tech support.
  • Maintains a reliable and dependable attendance record.
Company Description
RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!

RightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT!

RightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success.

Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business!

Client Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!

RightStone

RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you! RightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT! RightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success. Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business! Client Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!

Address

Rio Rancho, NM
87124 USA

Industry

Business

Website

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