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Tier 2 or Tier 3 Software Support Analyst for Travel Automation

RightRez, Inc. Bloomington, IN
  • Posted: over a month ago
  • Full-Time

Tier 2 or Tier 3 Software Support Analyst for Travel Automation

Job Description

RightRez, Inc. is currently seeking a Tier 2 or Tier 3 Support Analyst to join our team immediately in our Bloomington, IN location. This position is responsible for effective and efficient Tier 2 or Tier 3 support to RightRez clients and RightRez Technical Account Managers on RightRez software solutions.

You will be joining a small company that creates and provides automated air travel booking and management technology to an array of leisure and commercial travel firms around the world. Current clients include Viking Cruises, Holland America Cruise Line, Trafalgar Tours, Norwegian Cruise Line and many more. You will work alongside our Support and QA team to support and improve the quality of the RightRez software.

We provide competitive salary and benefits, along with a laid-back workplace that encourages a work-life balance. Bloomington is a vibrant medium-sized city in southern Indiana, just 40 minutes from Indianapolis. It is the home of Indiana University, named one of the 5 most beautiful university campuses in America, as well as the site of numerous festival and many independent and locally-run businesses and restaurants.

Key Responsibilities

  • Advanced troubleshooting and technology support for RightRez technical account managers and clients
  • Manage multiple support requests, prioritizing to meet deadlines
  • Troubleshoot highly involved technical issues and work with software development to bring to resolution
  • Communicate directly with clients in a professional manner
  • Document findings and resolution providing useful feedback for similar future support requests
  • Effectively document software issues and defects
  • Daily monitoring of clients’ RightRez software setups
  • Some software training
  • Installation of RightRez software including new client setup and general software releases

Qualifications

  • Minimum 2 years of software support experience
  • Bachelor’s degree or equivalent experience
  • Basic knowledge of SQL
  • Strong analytical and troubleshooting skills
  • Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines
  • Positive attitude and team oriented mind set
  • Detail oriented and a problem solver
  • Ability to work with and understand software functionality as well as proprietary industry systems
  • Knowledge of standard methodologies used in software support
  • Travel industry experience a plus

Benefits You Will Enjoy:

  • Comprehensive Benefits Package that will include Medical, Dental, and Life insurance plans
  • Retirement Savings Plan with company match
  • Paid Holidays
  • Personal Time Off
  • Flexible work environment

Application Instructions:

Please submit cover letter and resume

RightRez, Inc.

Address

227 A W Grimes Lane Bloomington, IN 47403
Bloomington, IN
USA

Website

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