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Client Advocate for Right at Home Home Care

Right at Home South Central Michigan Kalamazoo, MI
  • Expired: over a month ago. Applications are no longer accepted.

The role of the Client Advocate is to perform prospective new client assessments for a non-medical, home care provider, identifying care and staffing needs, coordinating with office staff to ensure that client needs can and will be met. Be an on-going resource for all clients. In addition, the Client Advocate performs various supervisory activities in the field.

Essential Functions

  • Promptly schedule initial assessments for potential new clients
  • Prepare and deliver Care Books for new clients
  • Document all assessments in the computer and on Excel spreadsheet
  • Serve as a liaison between the care staff, office and clients
  • Assist clients with special requests and coordinating benefits
  • Complete weekly reports to the Office Manager
  • Complete required caregiver supervisory visits
  • Take new client inquiries when needed
  • Assist with sales, marketing and public relations efforts
  • Other duties as assigned by the Office Manager

Required Skills

  • CNA, CENA or LPN with two years experience (home care experience a plus)
  • Basic office and computer skills, and organizational skills.
  • Excellent interpersonal and telephone skills
  • Knowledge of common medical terminology
  • Able to work independently
  • Sound judgement
  • Ability to prioritize
  • Be available outside of normal office hours for on-call duty as required
  • Knowledge of Excel, Word, Outlook

Work Environment

The Client Advocate works in both an office setting and in the field - must have reliable transportation for field work.

Successful candidate must be able to work in an office with a dog.

Right at Home South Central Michigan

Why Work Here?

Great office culture emphasizing teamwork.

Right at Home is a locally owned and operated, non-medical home care agency. We are passionate about improving the lives of those we serve. We seek this same passion in everyone we hire.

Address

2990 Business One Drive, Kalamazoo, MI 49008
Kalamazoo, MI
USA

Website