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Customer Service Representative

Riderflex Boise, ID

  • Posted: over a month ago
  • Full-Time
Job Description

Recruiting Firm, Riderflex has been hired by our client, Enphase Energy, to find their Customer Service Representative!

Company: Enphase Energy
Industry: Renewables and Environment
Title: Customer Service Representative
Location: Boise, ID
Reports to: Senior Manager of Call Center Operations
Type: Full-Time, W-2

Responsibilities

·Answer inbound phone calls to the Customer Support Level 1 phone queue.

·Respond to inbound emails to the Customer Support group address.

·Provide pre-sales information about products.

·Document all activity in a central CRM/Helpdesk software platform.

·Troubleshoot technical issues related to installations.

·Assist with the activation of new sites as needed.

·Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database.

·Assist other team members with troubleshooting and/or administrative tasks as needed.

·Monitor and act upon quality analysis reports provided by the QA team.

·Participate in ongoing training/education of industry standards and product-specific information.

·Follow departmental conventions and procedures in a positive manner.

·Professionally represent Client via all communications mediums.

·Abide by all company policies and standards of conduct contained in the Client manual.

Required Experience, Skills & Abilities

·3+ year's call center experience, preferred.

·Experience with solar electric products, residential electrical applications and Nation Electric Cod (NEC) helpful.

·Experience with consumer-grade networking TCP/IP data networking preferred.

·Experience with PC and MAC OS X.

·Excellent verbal and written communication skills.

·Ability to multi-task in a very fast-paced environment.

·Be able to type at least 30 WPM.

·Excellent interpersonal skills with both external customers and internal employee.

Physical Requirements:

·Prolonged periods sitting at a desk and working on a computer.

·Hand and finger manipulation using phone and keyboard.

·Extended time on phone with customers.

Education/Certifications

·High school diploma or GED equivalent.

Benefits

-Competitive Pay $20/h

Riderflex

Address

Boise, ID
83705 USA

Industry

Business

View all jobs at Riderflex

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