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Credit and Collections Support Clerk

North Ridgeville, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Summary

The Credit and Collections Clerk performs a wide range of administrative and general support duties requiring a working knowledge of company and accounting policies, procedures, and practices. The Credit and Collections Support Clerk coordinates and processes documentation; conducts invoice dispute resolution; processes payments for customer accounts; and initiates a follow-up process when expected payment was not received.

Essential Functions:

· Performs a variety of clerical duties in addition to supporting the activities of the Credit and Collections Analysts

· Prepares and sends statements, invoices and credit memo copies to customers upon request

· Work with 3rd party company for dunning process

· Helps with research of customer information when required to help maintain correct customer master data

  • Submit credit and debit requests which result from account disputes and billing discrepancies

· Corresponds with multiple departments via phone and email

· Completion of customer vendor forms including W9, ACH Forms, and others as requested

· Maintains incoming Accounts Receivable email box

· Maintains and distributes items received in credit applications email box

· Organizes data on customer spreadsheets to assist Analysts in reconciling check remits and disputes

· Scans and files internal documents

· Prepares account backup for accounts being sent to a Collection Agency

· Processes credit card payments

· Reconcile customer accounts to ensure accuracy of balance

· Submit refund requests

· Perform additional tasks including: obtaining proof of deliveries, tax exemption certificates; creating payment spreadsheets; verifying and processing address changes; following-up on returns; researching youth account contacts for invoice and payment information and general filing.

Education and Training:

· High school diploma or general education degree (GED)

· Minimum of one year experience working in an office environment

· Proficient with Word and Excel

Skills and Abilities:

  • Ability to work accurately in a fast-paced, deadline intensive environment
  • Strong customer service focus
  • Ability to manage multiple assignments and work independently within deadlines
  • Ability to work courteously and tactfully with customers, sales representatives and employees.
  • Ability to maintain confidentiality on invoicing issues
  • Excellent written, oral and interpersonal communication skills
  • Strong teamwork skills with the ability to establish and maintain positive and effective working relationships with multiple departments.
  • Careful attention to detail and accuracy required
  • Strong time management, analytical and organizational skills
  • Ability to maintain confidentiality on invoicing issues



North Ridgeville, OH


Finance and Insurance

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