Zone Manager - Operations

Salary Range:

Min

$61,500.00

Mid

$80,000.00

Max

$98,500.00

Summary

This position acts to assure staff compliance with asset management policies and practices. Supervises subordinate managerial staff to ensure effective operations. Administers RRHA programs to assure proper management of communities and maintain security of properties. Establishes and maintains positive relationships with residents, promoting positive image of RRHA and community management.

Essential Duties and Responsibilities

Oversees the administration of a zone of multiple public housing communities by planning and implementing actions to assure the zone conforms to strategic and operational plans for public housing; coordinates and submits zone budget; and assures that the staff of the properties in the Zone Manager's assigned zone follow administrative policies and procedures.

Manages the formulation and implementation of operational objectives and strategies for the assigned public housing operations group by assessing factors in internal organization and external environment relevant to RRHA operational policies and programs; develops community objectives and strategies and tactics to achieve objectives; obtains and allocates resources to achieve community objectives; develops or coordinates development of community programs and procedures; evaluates results of community programs and procedures; and directs corrective action as required.

Coordinates the asset management functions for the community zone by maintaining current knowledge of U.S. Department of Housing and Urban Development (HUD) asset management rules, regulations, and policies; establishes and implements asset management programs and projects; audits community administrative, marketing, and financial practices to determine compliance with regulations and organization policy; collects, compiles, formats, prepares and submits documents and reports on asset management performance; communicates asset management initiatives; plans, develops, and conducts presentations on asset management training; advises and guides subordinate staff on asset management matters; serves as a liaison between RRHA and other organizations on asset management matters.

Supervises subordinate managerial staff to ensure effective community operations by performing a full range of supervisory activities, including but not limited to assigning and coordinating work; acting on employee problems; and hiring, promoting, developing, disciplining, and rewarding employees.

Administers RRHA programs to assure proper management of communities and maintain security of properties by implementing, monitoring and assuring RRHA iACT (Integrity, Accountability, Customer Focus, Teamwork) standards are upheld; administers annual housekeeping inspections program; coordinates activities with the Maintenance Zone Manager to assure clean, safe, and well-maintained residential units, completion of units for occupancy, and organization of all move-ins, move-outs, and transfers, and administer plans for improperly housed families.

The position duties and responsibilities above describe the general nature and scope of work. This position works in the office with much of the time spent in the communities - working with RRHA public housing staff and residents. Other responsibilities, duties, and skills may be required and assigned, as needed:

• Monitor key management performance indicators at sites through review of reports in Yardi and other electronic reporting systems, review of other documents related to performance indicators, on-site review, and communication with Property Managers and property staff;

• Perform annual site reviews using common protocol and checklist, with monthly reviews of reports; visit the sites weekly and prepare a report of concerns;

• Provide day-to-day support and direction to site management staff ensuring site management operations meet required performance standards and goals;

• Establishes and maintains positive relations with residents, promoting positive image of RRHA and community management;

• Prepare and control the consolidated annual budget for the community zone; reviews requests for resources; assess deployment of staff and resource needs; manage and monitor income and expenses and address budget variances, working the Maintenance Zone Manager to address maintenance-specific budget issues.

• Assists and counsels residents as appropriate: resolves problems with residents; and refers residents to public assistance services;

• Acts to ensure that rents are collected in a timely and proper manner;

• Participates in assessments of team members, co-workers, and subordinates as appropriate;

• Supports and/or coordinates routine and special activities and programs with residents and other internal and external sources;

• Oversee vacancy reduction efforts by reviewing vacancy reporting by Tenant Selection and conduct regular check-ins with Property Managers;

• Perform a variety of administrative duties: including correspondence; memoranda; reports; maintaining secure files; maintaining and or correcting computer software application problems; modifying reports; forms; manuals; and software training material;

• Prepare and respond to inquiries and concerns from the CEO, Senior-level staff, residents, staff, public officials, and the general public related to operational concerns;

• Performs other related work as required.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

Effective Communication

• Oral and written communication skill to present and make comprehensible complex information regarding organization operations, of which some information may be highly technical in nature; provide clear work instructions; compose technical reports; make presentations before large groups; and respond to questions on a variety of job-related matters.
• Asks questions to better understand requests and/or for clarification.
• Listens actively to understand others' perspectives.
• Responds to inquiries by sharing information in a well-organized manner.
• Participates fully in one-on-one and group meetings by communicating openly and honestly.

• When conflicts arise, seeks positive resolution by engaging directly with those involved.

Customer Service

• Demonstrated full understanding of how one's own work/role relates to the team goals in fulfilling resident needs.
• Is cooperative and flexible when responding to requests.

Initiative

• Demonstrates insight into operational processes by suggesting new approaches.
• Collaborates with others to analyze and evaluate the value of alternative approaches for improving programs and services.
• Asks questions to better understand the perspectives, assumptions, and conclusions of others.

Job Knowledge

• Comprehensive and current knowledge of public-sector management laws, standards, regulations, practices, and problems.
• Comprehensive and current knowledge of federal, state, and local programs, laws, regulations, and rules related to public housing, property management and related programs.
• Comprehensive knowledge of real property asset management, including but not limited to property acquisition, property disposal, property value enhancement, and property portfolio management.
• Comprehensive and current knowledge of general management principles, practices, theories, and methods.

Responsiveness and Accountability

• Results driven, holds oneself accountable for achieving goals, not just completing tasks.
• Demonstrates support for decisions made by others.
• Identifies and communicates issues relating to own work that create obstacles in processes and procedures.

Teamwork

• Considerable human relations skills, particularly leadership, consulting, negotiating, persuasive, and supervisory skills. The jobholder must have the capacity to deal effectively with a wide variety of individuals, including those who exhibit skepticism or who do not cooperate with the jobholder.
• Demonstrates understanding of the team's work processes and procedures.
• Clearly communicates status of deliverables to team members on a timely basis.
• Identifies critical issues and raise concerns to team members.

Job Competencies

• A high level of ability to exercise independent judgment in the development and implementation of complex operational and some strategic activities, and the formulation of supporting policies.
• Considerable knowledge of software applications to include Yardi, Microsoft Suite, and Adobe.
• A high level of ability to exercise initiative in the development and implementation of complex operational and some strategic activities, and the formulation of supporting policies.
• Requires accountability for inventory and/or property management.

Education and/or Experience (The following requirements may be used to evaluate applicants for employment. When applicable, equivalent substitution will be allowed for differences in experience and education.)

Education: Bachelor's degree in public administration, business administration, or related discipline or field.

Experience: A minimum of nine years of progressively responsible experience in public and/or assisted housing and financial operations; experience must include three years of progressively responsible management experience.

Any equivalent combination of training, education, and experience necessary to obtain the required knowledge, skills, and abilities.

Preferred Qualifications:

• Detail-Oriented
• Good attendance and punctuality
• Organizational skills
• Strong writer
• Good telephone and in-person manner and disposition
• Dependable
• Teachable

Strength Requirements

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Multiple-location work environment, in possible uncontrollably hot or cold environments, in uncomfortable or cramped positions, or on ladders.