Skip to Main Content
← Back to Jobs

Client Services Manager

Rfortier Enterprises LLC Florence, SC
  • Expired: over a month ago. Applications are no longer accepted.

We are seeking a Client Services Manager to join our growing franchise! You will be responsible for helping customers by providing product and service information, and ensuring all projects are completed with the highest quality.

Responsibilities:

  • Communicate effectively with customers, painters, and owner/operations team.
  • Communicate and enforce company standards.
  • Contact customers one week ahead of time regarding potential start date of their project.
  • Ensure clients color choices, scheduling and project related questions are answered.
  • Maintain production goals.
  • Conduct pre-walkthrough with lead painter or crew leader on each assigned project.
  • Conduct final walkthrough with customer and obtain customer satisfaction sign off sheet.
  • Ensure equipment and material choices are clear and ordered for jobs.
  • Coordinate scheduling of projects with owner.
  • Provide information about the products and services.
  • Approve weekly timesheets.
  • Document and update customer records based on interactions.
  • Develop and maintain a knowledge base of the evolving products and services.
  • Additional duties as required.

Qualifications:

  • Minimum of 3 years experience in managing projects. Experience in painting industry desired.
  • High school or college graduate preferred
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor and appearance
  • Excellent written and verbal communication skills
  • Must be able to successfully pass a criminal background check
  • Must have a valid, current driver license
  • Must be able to legally work in the United States.

Rfortier Enterprises LLC

Why Work Here?

Fresh Coat Painters is a national franchise that specializes in quality painting. Multiple opportunities for advancement are available.

Fresh Coat is different from other painting companies because we communicate with customers one-on-one before each project. We reach out to customers to make sure they feel confident about having our team complete a project in their home or commercial space. Not only do we desire to meet the customer's expectations, but we strive to exceed them in with our customer service before, during and after each painting project we complete.

Address

706 Hawthorne Drive, Florence, SC 29501
Florence, SC
USA