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Director of First Impressions

Reynolds Defense Firm Portland, OR

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Reynolds Defense Firm is looking for the right person to join our team as the Director of First Impressions in our Portland office.

As our receptionist, the Director of First Impressions is literally the first person that our potential clients talk with on the phone and who they see when they come to our office. We believe this role is essential to providing ongoing excellent service for our clients from the moment they hire us until their case closes. In addition to the every day duties that are required in covering the front desk, our Director of First Impressions assists the Marketing, Operations, and Sales Departments in numerous projects that support the work of the firm as a whole.

Job Duties:

Answering the phone in a professional and pleasant manner, routing calls to the appropriate person, scheduling call backs, taking messages and recording log notes for current clients

Assist the Operations Department in processing payments for clients

Sort, scan, and e-deliver incoming mail

Maintain professional appearance of front entry, conference room & reception areas

Skills and qualifications we are looking for:

Proficient in Microsoft Office 365

Ability to type 45+ WPM

Ability to multi-task phone calls, note taking, and computer work

Previous experience in a customer or client focused environment

Strong communication skills, both verbal and written

Ability to remain professional and keep information confidential

Ability to embrace daily change

Detail oriented


Prompt, regular, and predictable attendance

Have self-confidence that allows for constructive feedback


Be a constant-learner, flexible, proactive, efficient and resourceful

Team player

An excitement to learn RDF’s culture, systems, and beliefs

Take pride in your work

Normal Work Hours:
This position is hourly, with a standard work schedule of 40 hours per week. The work hours for this position are 8:00 a.m. to 5:00 p.m. There may be opportunity for weekend coverage and would be compensated with overtime.


Wage range is $15-18 per hour

We often say that the caliber of person we want for our Director of First Impressions is the type of person who may not be content to stay in this position forever, and that is okay! We do ask for a one-year minimum commitment to RDF, though promotion from this position into Sales, Marketing, Operations, or Window Of Clarity before then is certainly possible as we continue to grow.

About Reynolds Defense Firm:

We are a unique, dynamic and growing law firm that specializes in representing good people facing Oregon DUI charges, and we were recently recognized by the Portland Business Journal as one of the fastest growing law firms in Oregon. We are proud of RDF’s great team of attorneys and staff, of the collaborative and drama-free culture we’ve created together, and of the great work we do for our clients. Our clients are people who need the quality legal services we provide and who also want to use their arrest as an opportunity to make whatever life changes are needed to ensure he or she never ends up in this type of situation again. Please visit to learn more about us.

If you are excited about this position and the idea of working for Reynolds Defense Firm, please:

Please email your resume, with the subject line being: your last name then your first name, both spelled backwards.

In the body of your email, please copy the following question and give us your answer:

You are at the front desk and a potential new client calls asking for our help, and as you begin the process of connecting with that person and setting up a consultation, one of our current clients enters the office. This client is fifteen minutes early for her scheduled meeting with her lead attorney and seems very frightened or nervous. Right on her heels is a delivery person bringing in a load of copy paper. He needs your signature and instruction on where to put the boxes of paper and seems to be in a hurry. How would you rock this situation (anyone can 'handle it' - how do you shine?), and just as importantly, what is your thought process as you do so?

Interviews will be conducted via Zoom; social distancing measures have been implemented within our office. In person resumes and phone calls will not be accepted.

**NO recruiters or agencies

Company Description

Reynolds Defense Firm


Portland, OR



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