The Network Administrator is responsible for the day-to-day delivery of services as they pertain to the following areas:
Network Infrastructure Support
Help Desk and PC Support
Perform adds, moves and changes to all network equipment on University grounds.
Ensure network and internet connectivity is available to all personnel on campus including employees, students and guests.
Maintain and support our wireless equipment across campus.
Implement policies and procedures that address the campus IT security and disaster recovery needs as they relate to network operations. Assist in the evaluation and development of the disaster recovery plan.
Produce and maintain documentation as it relates to the network. (This include Fiber, Ethernet and AP port mapping)
Manage all telecommunication systems operations on campus
Ensure timely resolution of all telecommunication problems and/or end-user requests
Maintain documentation to provide information on all current programming and changes that have been made.
Perform necessary updates, deletes, and changes to enterprise systems in correlation with Applications Manager and Director of ITS Services
Work with Director of ITS Services to ensure data backups are successfully completed.
Work with Director of ITS Services to perform migrations or changes during maintenance windows.
Serve as a backup to the Director of ITS Services during an absence.
Help Desk Level III Support
Provide leadership and assistance in the resolution of end-user problems.
Provide the last layer of PC support if other members of the team were unable to provide resolution on a ticket.
Work with the other members of the team to ensure they are familiar with a best practices approach to their job.
Serve as a backup to the Help Desk team during an absence.
Assist the Director of ITS Services in delivering a quality service to the University.
Support operations required by the Director of ITS Services to ensure delivery of both our ERP and LMS over the network.
Other duties as may be assigned.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
Strong network knowledge including sub netting, vlans, encapsulation and port security.
Fundamental systems administration skills.
Ability to identify and evaluate new technological developments and gauging their appropriateness for the University’s academic and administrative needs.
Ability to conceptualize, launch and deliver multiple IT projects on time.
Good oral and written communication skills.
Strong interpersonal and relationship building skills.
Good vendor and contract management skills.
Provides managerial oversight for the following positions: Help Desk Analyst and PC, Computer Lab and Media Services Coordinator.
Education: Bachelor’s degree in Computer Science, Information Systems or related field from an accredited college/university is required.
Experience: Minimum of five (5) years of experience in computing and information systems; a solid familiarity with networking, telecommunications and IT infrastructure.
Licenses or Certificates: Network+, CCNA, CCNA Security are desirable.
Additional Requirements: A background and/or credit check will be required of the successful applicant. An official transcript (if applicable) and names, addresses and phone numbers of three (3) references will be required of the successful applicant.