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Network IT Support Trainer

Revere Consulting Co, Inc.
Springfield, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About the Role:

The Analyst/Trainer will be a Cloud professional specializing in managing high performing cloud technology projects. Must have a proven track record in supporting clients and customers while utilizing cloud productivity tools, to support cloud projects with administration, and support strategies.

  • Working with Low to Mid-Range office products in a network environment, provide machine network and fax installation; and operator training in a customer’s location. In addition this position may require the individual to:
  • Perform the full range of operator level maintenance on products; including repair, on-site troubleshooting, installation, removal, retrofit, software upgrade.
  • Take responsibility for customer satisfaction by providing timely and courteous key operator training with minimal support from other personnel.
  • Inform Revere management of potential and resolved customer issues. Escalate any and all non-resolved issues to Revere management.

Essential Job Activities:

  • Demonstrate the required product proficiency by successfully completing the installation and operator training criteria.
  • Perform mechanical adjustments and software upgrades, troubleshoot to the Customer Replaceable Unit (CRU) level. The CRUs may be electrical, electronic or mechanical in nature and are defined during training.
  • Accurately report all activities and time using the prescribed methodology to ensure accurate customer records, internal records, and timely billing for services.
  • Communicate with customers the status of their current install/operator training activities and address any other concerns they may have with the product or Revere support services.
  • Present a professional image in all interactions and behaviors.
  • Timely submission of all Install and Training checklists, Image Overwrite verifications, and Configuration Reports

 

Experience & Qualifications:

  • Experience or formal training in Computer Networks, and electronics is preferred.
  • Field experience as a Technician or network Analyst working with business technology such as PCs, network connected printers and networked FAX equipment is preferred.
  • Functional knowledge of TCP/IP, DHCP, DNS, Domains, File Servers and Print Servers is a plus.
  • PC skills are mandatory for this position. Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity. Also required is a functional knowledge of Microsoft Operating Systems (XP, Windows7, Windows8) and Microsoft Office Applications (Word, Excel, Outlook). The position also requires using the PC for data entry, troubleshooting, and web access.
  • Certifications: CompTia A+ or CompTia Network+ certifications are preferred. Microsoft, Unix, Novell, Cisco certifications are a plus.

 

Transportation Requirements:

  • Contractor is responsible for providing reliable transportation to customer locations
  • Contractor must ensure that the vehicle being used is properly licensed and insured at the level required for business use; and the Contractor must possess a valid driver’s license at all times.

 

Company Description
Revere Consulting Company is an information technology and data communications firm based in Olympia Fields, Illinois. Revere Consulting offers several generations of industry experience with excellent customer relationships that exhibits the hallmark of integrity, accountability and a commitment to excellence. Revere Consulting has extensive business relationships with key clients within several markets, US/International airports, several major automotive manufactures along with the Federal, State and Local Governments. Our managed services organization has been engaged for many years with the on site IT Management of several Colleges and Universities.

Revere Consulting Co, Inc.

Address

Springfield, IL
USA

Industry

Education