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Customer Support Specialist

Revation Systems
Detroit, MI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Revation Systems is seeking a Customer Support Specialist to become an integral part of our Tier 1 Support Team!

Responsibilities:

  • Analyze user needs and assist with configuration support
  • Answer customer inquiries and concerns via chat, call, and email
  • Assess and prioritize cases based on urgency
  • Work with the Tier 2 Support Team or Product Management Team to meet complex end customer needs
  • Collaborate with other developers to design and optimize code
  • Create flowcharts and reference materials for new and existing programs
  • Document all customer communications using external CRM and internal tools
  • Handle on-call support once every 4 to 6 weeks (includes additional compensation)

Qualifications:

  • Ability to effectively communicate complex information in layman's terms to customers
  • Attention to detail
  • Previous experience in software support, computer engineering, telecommunications or other related fields
  • Highly organized with the ability to document all customer interactions into a CRM
  • Knowledge of contact center and telephony services is a plus
  • Familiarity with relational databases such as MySQL, Oracle, and SQL Server
  • Excellent written and oral communication skills
  • Strong analytical and critical thinking skills
  • Ability to work virtually from your home and maintain service levels

Perks:

  • The excitement of a start-up environment in a solidified company
  • Significant potential for advancement
  • Medical, Vision, Dental, Life, and Disability Benefits - employee coverage fully employer-paid!
  • 401k with company match
  • Monthly Internet/cell subsidies
  • Company-sponsored Health and Wellness Program
  • Fun and frequent virtual team-building events
  • We enjoy coming into work every day at Revation because we have an amazing team and get to work on some really incredible projects
  • The future is bright and the pace is rapid so our team consists of committed and creative thinkers
Company Description
Revation Systems is committed to enabling real-time, secure, and compliant communication solutions. We work with organizations to enable their most important connections with customers, patients, and business partners. Since our founding in 2003, we are committed to the belief that a cloud platform can improve the quality of communications while simultaneously eliminating hassle. We have established customers in all 50 states, and three countries use Revation’s LinkLive technology, including leading banks and credit unions, government agencies, large hospital systems, healthcare providers and payers, and online retailers.

Revation Systems

Why Work Here?
Revation Systems is one of the fastest growing Cloud software companies in the world with a vision of becoming #1 in the CCaaS industry.

Revation Systems is committed to enabling real-time, secure, and compliant communication solutions. We work with organizations to enable their most important connections with customers, patients, and business partners. Since our founding in 2003, we are committed to the belief that a cloud platform can improve the quality of communications while simultaneously eliminating hassle. We have established customers in all 50 states, and three countries use Revation’s LinkLive technology, including leading banks and credit unions, government agencies, large hospital systems, healthcare providers and payers, and online retailers.

Address

535 Mission St.

Detroit, MI
USA

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Business

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