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Implementation Specialist

RevSpring Phoenix ,AZ
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

 

Job Summary:  The Implementation Specialist collaborates closely with clients and other RevSpring colleagues to implement Talksoft® Appointment Reminders, Talksoft® Broadcast Messages, and IVR Advantage™ solutions.  He/she is responsible for selected requirements gathering, design, configuration, testing, and training activities on assigned projects.  The role is expected to actively drive best practices, adhere to prescribed implementation methodologies, and provide inputs into enhancing Solution Delivery implementation processes and collateral.  

 

Essential Functions:

v  Serves as the Implementation Specialist for assigned projects

v  Responsibilities include requirements gathering, solution design, data analysis, data mapping, configuration, testing, and training

v  Evaluates client daily accounts receivable (A/R), scheduling, and/or payment data

v  Collaborates with Solution Delivery, Support, Product Management/Development, Sales and other RevSpring colleagues to solve client business needs utilizing product base features

v  Maintains a product focused discipline, limiting custom configurations

v  Keeps the Project Manager, Implementation Manager, and other project team members well informed regarding status and issues

v  Participates in Architecture Review sessions to understand the scope of client implementations, strategic client direction, and any outstanding business needs

v  Provides guidance to Support teams, as required, to triage complex issues

v  Participates in transition meetings with Support

v  Maintains a strong working knowledge of RevSpring’s Talksoft® and IVR Advantage™ solutions

v  Utilizes knowledge gained to offer direction/guidance to the team

v  Advises colleagues on product functionality, customer workflows, and best practices for troubleshooting

v  Continually builds a knowledge base library of product focused functionality documentation for business continuity and training

v  Actively participates in the development of the Solution Delivery implementation assets

v  Introduces and utilizes best practices

v  Embrace the Company Values:

o    Empowered To Act

o    Committed to Excellence

o    Own It

o    Do The Right Thing

o    Earn Trust

 

 

Minimum Requirements:

 

Experience: 2-4 years’ experience in a software technology implementation role

Education: Bachelor’s degree or higher preferred

Supervision: N/A

Specific Job Skills: Healthcare industry knowledge highly preferred – revenue cycle management (RCM), patient access, patient scheduling, and/or HFMA/HIMSS training

Certifications: N/A

v  Attention to detail

v  Ability to work independently and in a team environment

v  Excellent interpersonal skills

v  Excellent verbal and written communication skills

v  Ability to organize and multi-task job responsibilities and prioritize effectively

v  Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis

v  Ability to learn quickly and retain knowledge to apply to new situations

Company Description
RevSpring, Inc. (www.RevSpringinc.com) is headquartered in Livonia, Michigan and has operational locations in Arizona, Pennsylvania, Minnesota, Tennessee, Ohio and New Jersey. RevSpring is the leading provider of consumer receivables communication and payment technology. Its core service offerings include data hygiene and analytics, mail document creation and delivery (via US Mail), multi-channel communications, electronic billing and archival services and online payment tools, all while ensuring compliance with regulatory guidelines.

RevSpring offers a competitive benefit package including medical, dental, prescription drug, vision, life, 401(k), and paid time off.

RevSpring

RevSpring, Inc. (www.RevSpringinc.com) is headquartered in Livonia, Michigan and has operational locations in Arizona, Pennsylvania, Minnesota, Tennessee, Ohio and New Jersey. RevSpring is the leading provider of consumer receivables communication and payment technology. Its core service offerings include data hygiene and analytics, mail document creation and delivery (via US Mail), multi-channel communications, electronic billing and archival services and online payment tools, all while ensuring compliance with regulatory guidelines. RevSpring offers a competitive benefit package including medical, dental, prescription drug, vision, life, 401(k), and paid time off.

Address

Phoenix, AZ
85085 USA

Website

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