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Ophthalmology Front Desk Clerk

Retina and Uveitis Center McLean, VA

  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, medical,
Job Description

Retina and Uveitis Center (RUC) is a new ophthalmology practice providing sub-specialty care in the fields of Vitreoretinal Diseases and Uveitis at Tyson’s Corner. The center currently is a solo-practice with plans for growth and expansion.


GENERAL STATEMENT OF DUTIES: Handles front desk and medical records duties.

SUPERVISION: Reports to the Office Manager


  • Exposure to patients and public
  • Regular use of computer keyboard, mouse, and telephone
  • Work may be stressful at times


  • Ability to maintain strict confidentiality on all patient issues and data
  • Must be a team player with a positive attitude
  • Ability and desire to represent the clinic in a professional manner
  • The position requires sympathy, tact, and understanding in dealing with patients, physicians, and coworkers
  • Ability to adjust to various personalities
  • Ability to work with and without supervision and perform a variety of routine tasks
  • Willingness to accept responsibility for established procedures

EXAMPLES OF DUTIES: (This list may not include all of the duties assigned).

  • Screen potential and existing patients, by telephone and in person, to determine appropriate appointment time; alert physician of patients that require immediate attention
  • Schedule patient appointments following office protocols; verify insurance and demographic information at each visit
  • Check patients in for appointments; collect co-payments and patient balances
  • Copy insurance card and any other needed information
  • Place chart, other medical records, and (if applicable) hospital/ER reports in the rack for physician consideration
  • Inform patients of delays or other situations that may result in a longer than normal wait
  • Describe policies and procedures to new and established patients
  • Check out patients after they've seen the physician; schedule return visit as needed
  • Perform pre-certification and/or referrals as needed
  • Scan demographics, insurance cards and reviewed/corrected encounter forms daily. Send to PBG daily
  • Confirm approved Medicare diagnosis is used for every Medicare charge
  • Scan deposits daily, bank/post office as needed
  • When a patient is referred to another office, have medical records release signed and gather needed information for the patient to take with to the appointment (i.e. records)
  • Schedule drug representative lunches; check samples and obtain physician signature as needed
  • Open mail; pull patient charts for correspondence and other documents; route charts to physician desk as needed
  • File all patient charts
  • Copy, scan and mail documents and forms as needed
  • Perform insurance denial follow up and A/R follow up as requested
  • Update patient charts by inserting medical records or other documentation related to their care
  • Answer phones; take and relay messages; refer callers to other departments as needed
  • Maintain a current list of managed care plans accepted by the practice
  • Maintain a current phone list of often used numbers including emergency rooms, police and fire departments, social service agencies, hospital departments, physical and or occupational therapy agencies, home health agencies, nursing homes
  • Remain current on medical records issues including documentation, record release, confidentiality, record keeping and retrieval
  • The witness informed consent process upon physician or coworker’s request
  • Enter physician’s meetings, vacations, time off, and other events on the appointment schedule; make any additional schedule changes
  • Inform all staff and Office Manager of dates the office is closed
  • Keep the reception/waiting area clean at all times; discard old and torn magazines and broken toys or books
  • Clean and maintain the front desk area, empty all trash canisters, maintain clean break room, vacuum daily
  • Assist with the copying of forms and creation of paper charts
  • Attend and participate in staff and front desk meetings
  • Any duties or projects as assigned by the Office Manager

Position Requirements: * Knowledge of medical practice procedures and functions preferred

  • Knowledge of insurance and billing procedures including Medicare, Medicaid, and Managed Care Plans
  • Previous experience with telephone systems and office equipment including copiers, adding machines, fax machines, and computers
  • Knowledge of medical records policies including state and federal compliance
  • Knowledge of medical terminology is preferred, but not required
  • Good oral and written communication skills
  • Ability to develop and maintain effective and professional working relationships with patients, medical staff, coworkers, and the public
  • Experience with filing, both alphabetically and numerically
  • Ability to react calmly and effectively in emergency situations
  • Ability to interpret, adapt and apply guidelines and procedures
  • Ability to work with a diverse population, demonstrating patience and professionalism
  • 6 months previous experience in a medical office or clinic setting; ophthalmology practice experience preferred
  • Flexibility to accommodate practice needs and ability to step into various roles required in a new practice environment


  • Requires full range of body motion including lifting and carrying of patient charts, manual and finger dexterity and eye-hand coordination. Requires standing, walking and sitting for extensive periods of time.
  • Requires corrected vision and hearing to normal range
  • Requires the ability to communicate clearly and effectively, verbally and written
  • Requires working under stressful conditions or working irregular hours
  • Requires a professional attitude to deal with patients with an unpleasant aspect of illness
  • If selected you will be contacted for a phone/video meeting, followed by an in-person interview.

Employment with Retina and Uveitis Center (RUC) is contingent upon successful completion of a background check, which may include, but is not limited to; contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, and drug screening.


Company Description
Retina and Uveitis Center (RUC) is a new, solo Ophthalmology practice providing sub-specialty care in the fields of Vitreoretinal Diseases and Uveitis at Tyson’s Corner. The practice currently operates with one ophthalmologist with a plan for growth and expansion.

Retina and Uveitis Center

Why Work Here?
Potential for career growth, an organizational culture that fosters employee engagement, team spirit, adaptability and success

Retina and Uveitis Center (RUC) is a new, solo Ophthalmology practice providing sub-specialty care in the fields of Vitreoretinal Diseases and Uveitis at Tyson’s Corner. The practice currently operates with one ophthalmologist with a plan for growth and expansion.


8260 Greensboro Drive

McLean, VA



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