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Customer Service Specialist-Bilingual

Results Staffing, Inc. Dallas, TX
  • Posted: over a month ago
  • $13 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, Dental

Do you love helping people and making memorable first impressions? Are you a pro-active, self-starter with a keen ability to communicate with others?

The Service Ambassador (bilingual) is accountable for ensuring that all daily job orders are filled, processed, and completed in a timely manner. Proactively utilize all available qualified temporary employees across all branches in efforts to achieve total client satisfaction. Communicate to all branches multiple times per morning to determine if additional support is needed. Management of front desk to ensure that all individuals that come into Results Staffing, Inc. are attended to in a professional and courteous manner. They are also responsible for accurately answering and directing incoming calls, accepting and screening applications, and entering new applicants into Temps Plus.

RESPONSIBILITIES:

Operations/Administration:

  • Contact all Branches Dispatchers on the telephone for morning dispatching purposes at the following times, ensuring that all orders get dispatched one-hour prior to the requested start time
  • Re-assign Job Orders to appropriate branches respective to their amount of extra temporary employees (temporarily)
  • Notify the Account Manager(s) of any Job Order temporary re-assignments or orders that are running late and which branch will be filling their order
  • Communicating the importance of Daily recruiting efforts and logging all recruitment calls into Staffing+
  • Answer phones and direct calls accurately
  • Accept and screen new applicants, by verifying provided identification is current, valid, and government issued
  • Enter new application into Temps Plus
  • Maintain orderly control of the front lobby
  • Ensure the front lobby and outside area are clean and well maintained
  • Verify customer and temporary employee has signed the daily time ticket
  • Process equipment loans
  • Process and complete employment verifications
  • Receive, write and process all client orders with complete job description
  • Notify Account Managers of any problems with client orders
  • Receive and process Daily Time Tickets within allotted time
  • Communicate and coordinate the various aspects of branch operations required to ensure compliance with established policies and procedures, as well as local, state and federal laws and guidelines.

Sales/Business Development:

  • Identify recruiting needs and provide ideas to branch staff for marketing events or flyer distribution to help grow applicant numbers in weaker branch locations
  • Recruit, interview, and make hiring decisions for temporary employees
  • Advise temporary employees on behavioral and performance issues, document take corrective action as necessary

REQUIREMENTS:

  • Ability to speak English and Spanish (bilingual)
  • Minimum of two years of related experience in a fast paced, multi-tasking environment
  • Computer literacy
  • Ability to make sound business decisions, prioritize, multi-task, and work effectively in a team environment
  • Strong interpersonal, communication and problem-solving skills; as well as excellent planning and organizational skills
  • Basic office skills including: data entry, filing, and phone etiquette
  • Desire to achieve business goals and to increase office efficiency
  • Adaptability, flexibility and the ability to maintain effectiveness during change
  • Ability to work flexible/extended hours when necessary

Results Staffing, Inc.

Why Work Here?

We are in a growth phase and looking for great talent with adaptability!

Results Staffing is a company filled with committed and passionate staffing professionals who provide businesses with workforce solutions to help them improve their productivity and meet project deadlines. Our first agency opened in 2001 with one office located in Dallas, Texas, specializing as a temporary agency for general labor in the construction, warehouse and light industrial industries. Today you can find us in the Dallas, Fort Worth and Houston areas. With multiple agency locations and four specialized divisions in general labor, skilled labor, final clean, and schools, we have customized and developed a business design to help companies and job seekers when they need it most. We have learned that communication is paramount in the business world and we are dedicated to building strong lines of communication with our customers and qualified talent. Results Staffing is a sensible agency who has devoted its existence to customer service and job seekers alike.

Address

1555 Mockingbird Lane, Dallas, TX 75235
Dallas, TX
USA

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