CAREERS At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view.
People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
We believe that service starts inside the organization and embrace a concept called "People First." At RH, you will create results with an inspiring team in a creative environment with opportunities for career advancement. The Outlet Sales Associate will be an expert in delivering first class service to our clients, while creating a luxury experience. This associate will be highly motivated to exceed sales goals, build long term client relationships and have a passion for the RH brand, design, and home furnishings.
S/he will have a sense of personal style, polished appearance, refined taste and a discerning eye for luxury. RESPONSIBILITIES Live Our Values: People, Quality, Service, Innovation Ensure clients are greeted and welcomed with genuine enthusiasm, including establishing a genuine rapport with all clients Offer clients to experience the features and benefits of merchandise, suggest additional merchandise that supports or relates to the clients needs; inform clients of sales promotions Inform clients of additional services provided by RH - Outlets, Galleries, catalog, web, RH Credit Card, Concierge/CW Consistently and accurately follow up on client issues in a timely manner; remove any and all obstacles for clients Openly communicate feedback to all members of the Outlet team Process register transactions accurately and efficiently including completion of the furniture purchase order forms; assist clients with wrapping and packaging their purchases Maintain brand integrity through merchandising and utilizing replenishment guidelines Passionately speak to clients about RH assortment with the understanding of current design trends Must maintain the presentation of store by conducting regular cleaning duties and product standards Must have working knowledge of current technology i.e iPads, MAC, PC REQUIREMENTS 1-2+ years experience in retail or furniture Ability to exceed sales goals and all company expectations Ability to visually execute our creative vision Ask questions, seek clarity, and dare to come up with solutions Ability to prioritize and handle multiple tasks Excellent attention to detail PHYSICAL REQUIREMENTS Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques Ability to maneuver effectively around sales floor, stock room and office Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing BENEFITS Great benefits package with premier medical, dental and vision partners Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items Access to all RH Members Program benefits, including complimentary design services High-value discounts with respected national vendors, partners and retailers Generous Referral Bonus Program to reward associates for recruiting top talent RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.