CAREERS At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view.
People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
We believe that service starts inside the organization and embrace a concept called "People First." At RH, you will create results with an inspiring team in a creative environment with opportunities for career advancement and enjoy a 50% product discount. The Home Delivery Center (HDC) Support Representative will provide and deliver first-class service to our delivery partners, and customers, both internal and external, while creating a luxury experience. The HDC Support Representative will remove obstacles, provide support, and feel empowered to "do the right thing".
They will have a passion for design and home furnishings and will be focused on strategy and execution. Our HDC Support Representative will have a sense of personal style, polished appearance, refined taste and a discerning eye for luxury. RESPONSIBILITIES Live Our Values: People, Quality, Service and Innovation Provide support to all delivery partners, distribution centers, galleries, and customers Deliver luxury, omni-channel service to our delivery partners, and customers, both internal and external (inbound and outbound) Resolve issues independently; Order management (enter, update, lookup, return, exchange and cancellations) supporting delivery partners, and customers with every step of the journey Provide true continuity of experience between our galleries, source books, website, delight centers and home delivery centers through living Our Values and demonstrating a passion for RH Work in close partnership with home delivery centers galleries to resolve all customer issues or concerns Drive revenue through customer satisfaction, product knowledge and unparalleled service Provide precise and accurate information regarding RH products supporting calls/emails/chats into sales (including cross selling) Cultivate and maintain relationships while providing personalized, dedicated service to VIP customers through the delivery process Cultivate cross-functional relationships at all levels to deliver timely solutions to our delivery partners, and customers (internal and external) Display professional workplace behavior with all levels of leadership REQUIREMENTS Experience in, and understanding of Logistics Management preferred Must be self-motivated Must possess the poise and confidence to interact with high-profile customers while maintaining confidentiality A keen understanding of luxury needs and expectations Possess outstanding luxury selling behaviors; listening and responding to customer needs Set the standard for customer service by ensuring the very best service levels at all times Demonstrate exceptional communication across all contact channels including email and phone Excellent verbal and written skills are essential Strong aptitude and comfort navigating across multiple systems and applications including Microsoft Suite/Salesforce Team player with a positive attitude Resourceful, creative problem solver Drives to meet and exceed goals and customer expectations Must prioritize and multitask in a fast paced dynamic environment Open to learning and developing new skills and processes Ability to work a flexible retail schedule: including some weekends, evenings, and key event days.