Restoration Technician

Position Summary / Purpose


Assist in retaining customers by fulfilling the companys obligations through the timely and effective delivery of restoration services.

Principle Duties and Responsibilities


Effectively perform all restoration services the company offers
(Note: Compensation levels will reflect the skill level of the Technician.Hourly rate increases as ability to perform water mitigation, mold, trauma scene, and asbestos certifications are added.)

Communicate effectively with customers

Perform basic equipment maintenance

Perform basic vehicle maintenance

Inspect completed work

Complete technicians daily log

Complete Work Orders

Complete appropriate restoration documentation

Additional Duties and Responsibilities


Maintain appearance and stock of appropriate tools, materials and supplies for company vehicles

Maintain inventory of related supplies

Decision Rights and Authority


Determine the sequence of steps to be taken when delivering the companys services at the customers property

Working Relationships and Scope


Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors or Managers

Performance Competencies


Oral Communication Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.

Written Communication Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.

Planning & Organizing Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.

Technical Is appropriately trained and/or certified and effectively performs all production work within the restoration division.

Quality the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.

Qualifications - Knowledge, Skills and Abilities


Education and Experience

High school (or GED) diploma.

Mathematical skills

Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.

Computer skills

Demonstrates basic proficiency in the use of computers, email and portable devices used to report and record daily activity.

Certificates, Licenses and Registrations

Certification in performing appropriate services: Water Mitigation, Mold, etc.

Physical Demands


The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.

Working Conditions


The work of this position is predominantly carried out on the customers property. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical.

Noise level in the work environment is usually moderate.