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Customer Service Representative - GA

Responsive Call Center Marietta, GA
  • Expired: over a month ago. Applications are no longer accepted.

We are looking for highly motivated, friendly, and goal-oriented call center agents to join our team. You should be customer centric as you will interact, respond and resolve customers’ communications.

Our agents will need to possess a set of soft and hard skills to handle incoming and outgoing calls and answer questions, handle complaints, troubleshoot and provide information to callers by:

  • Answering and providing courteous phone support
  • Following scripts and call protocols from system that applies to situation and/or account at hand
  • Providing customer service to callers – processing information, relaying messages to clients.
  • Capturing and validating customers’ information
  • Creating call tickets accurately and timely by documenting call information according to procedures
  • Identifying and escalating priority issues
  • Using clear communication by creating balance between giving thorough answers and using professional vocabulary
  • Possessing patience and positive attitude for call resolution

Requesting Full-time and evening shifts

We are a 24-hour 7 day a week business

Requirements Needed:

  • Flexibility to work different shifts- holidays, weekends, and evenings
  • Clear speaking voice and pleasant demeanor
  • Strong customer service skills
  • Conflict resolution skills
  • Multi-tasking and critical thinking skills
  • Computer literate
  • Previous Call Center and/or customer service experience preferred
  • High school graduate (or GED)
  • Good grammar and communication skills
  • Word processing averaging 45 words per minute
  • Must have reliable transportation

Benefits:

  • Competitive wages
  • We provide paid training for all employees
  • Medical, dental, and vision benefits, 401K, and PTO offered for full-time employees
  • Paid holidays
  • Paid time off

Responsive Call Center

Responsive Call Center is a U.S. based contact center and answering service offering domestic and near-shore call center solutions. We have over 40 years of experience managing inbound, outbound, and business process outsourcing services to satisfy our customers’ unique needs. We become an extension of our customers’ businesses with a seamless integration of their processes and brand care. We operate from 5 centers. 3 based in the U.S. and 2 in Latin America. We take pride in the high quality standards we have implemented and the training offered to our employees. Join us! We offer unlimited professional opportunities as our company is growing exponentially.

Address

800 Kennesaw Avenue, Marietta, GA 30060
Marietta, GA
USA

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