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Customer Service Rep

ResourceMFG Los Angeles, CA

  • Posted: over a month ago
  • $18 to $20 Hourly
  • Full-Time
Job Description

Manufacturer in Santa Clarita CA is looking for Customer Service Rep!

Schedule: Monday - Friday 

Location: Valencia CA

Hours: 8am-5PM

Pay; $18-20/hr

General responsibilities:

Job Purpose:

Process orders, assist and educate customers, support the sales department in meeting sales goals and coordinate projects from original contact through the design, manufacturing and shipping process.

Job Summary:.

  • Answer phone calls and route the calls accurately.
  • Greet guests and visitors courteously and efficiently. Maintain the sign-in logs, checking identifications, issuing visitor passes and assist with emergency evacuations.
  • Transfer calls to voicemail when appropriate, take phone messages or page.
  • Type up leads from incoming phone calls and process per instructions.
  • Process e-mails and incoming fax as needed.
  • Enter Quotes.
  • Assist with shipping documents and contact customers for shipping instructions.
  • Process and sort the mail.
  • Sort and file documents as necessary.
  • Handle lobby traffic.
  • Accept Job applications and route accordingly.
  • File Pest Control documents after service.
  • Miscellaneous duties and tasks as required but not listed here.
  • Forklift Experience a MUST
  • UPS Worldship experience preferred
  • FedEx.com shipping experience preferred
  • Rating Shipments and Scheduling trucks experience preferred

 

What you will love about us:

  • Work Life Academy (Free online courses)
  • Sick Pay
  • Great company culture
  • 2+ years Office experience
  • Manufacturing experience is a must
  • 2+ Customer Service Experience

ResourceMFG

ResourceMFG's Logo

Address

Los Angeles, CA
USA

Industry

Business

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