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Customer Service Rep.

ResourceMFG Lake Forest, CA

  • Expired: June 01, 2020. Applications are no longer accepted.

Position: Customer Service Rep.

Pay: 16/hour

Location: Irvine

'Schedule: Monday-Friday

Benefits:

Weekly Pay

Free online classes

Medical, dental, and vision.

Responsibilities
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.


Requirements

2 years of customer service experience

MS Word

40wpm

ResourceMFG

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Address

Lake Forest, CA
92630 USA
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