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Customer Service Inside Sales

Resource MFG Solon, OH

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Summary: Proactively contacts current and potential customers by phone. Assist customers on inbound calls. Update call log and CRM software with all interactions with current and potential customers. Actively seek new leads and contacts via phone and email. Follow up on shipments to ensure customer satisfaction. Assist with marketing material internally and externally. Responsibilities:

 Input sales orders  Cold call potential customers, introduce company and product offering and capabilities

 Solicit potential opportunities

 Maintain daily outgoing call log

 Investigate customer goals to find product fit

 Stay abreast of commercial interior design and acoustic products in the marketplace

 Expand and maintain customer data in CRM software

 Prepare and distribute product samples

 Assist with existing and new product literature

 Assist with sales manager identifying necessary inventory levels for upcoming customer orders

 Improve sales and stay abreast of sales figures monthly through the sales reports; follow up where deficiencies are noted.

 Stay abreast of current market pricing structures and keep customers competitive.

 Execute quotes, shipments and info feedback in a timely manner.

 Research products, vendors and items as needed.

 Prepare freight quotes upon request.

 Provide technical help to existing and prospective customers.

 Perform market research for the purpose of developing new customers and products.

 Maintain a balance between company policy and customers benefit in decision making.

 CCAF process for billing adjustments

 Assist in scheduled physical inventory counts (overtime may be required)

 Handle issues in the best interest of both the customer and the company.

 Assist in updating and maintaining product listings for web sales.

 Assist with updating social media platforms on a consistent basis.

 Performs other duties and assignments as directed by management. Requirements:

 Above average communication skills both written and verbal.

 Must have mechanical aptitude.

 Fast learner

 Internet literate – able to research product, vendors as needed SAS Customer Service. Inside Sales AD 4.26.21.docx - pb

 Mathematical aptitude.

 Regular and punctual attendance.

 Impeccable business etiquette.

 Ability to work well in a fast-paced environment.

 Able to adapt and respond to changing business needs.

 Strong verbal, interpersonal and organizational skills.

 Must be proficient in the Microsoft Office suite and the Internet.

 Attentive to detail.

 Must have a positive ‘can do’ attitude.

 Ability to prioritize, multitask and focus in a busy office setting.

 Sage/MAS, Act, Constant Contact or any other ERP software is desired. Education/Experience:

 3-5 years’ experience providing customer service / sales support in a manufacturing / distribution /production environment.  Specific experience with building or insulation products a plus.

 Inventory understanding a plus

 College degree required. 

Company Description
EmployBridge is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Who is EmployBridge?
We have an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, Staffing Solutions, Employment Plus, Resource Accounting, Personnel One, MedicalSolutions, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing.

We are growing and always searching for potential team members who share our values, want to make a difference, and thrive in challenging environments. We have built a work environment that is team oriented, financially rewarding, innovative and fun. We consistently promote from within and offer career paths that keep our employees engaged. Opportunities are local and nationwide!

What do we value?
There are five fundamental values upon which EmployBridge operates- Honesty, Integrity, Maturity, Family First, and Passion. At EmployBridge, we don’t just talk about our values, we live them.

What do we offer?
EmployBridge offers a competitive benefits package, which includes: comprehensive Health coverage including Medical/Dental/Vision and prescription drug benefits, 401(k), paid time off and holidays, flexible spending accounts, and a wellness program.

Resource MFG

Why Work Here?
Positive culture, continued learning, room for growth and exponential earning potential!

EmployBridge is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Who is EmployBridge? We have an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, Staffing Solutions, Employment Plus, Resource Accounting, Personnel One, MedicalSolutions, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. We are growing and always searching for potential team members who share our values, want to make a difference, and thrive in challenging environments. We have built a work environment that is team oriented, financially rewarding, innovative and fun. We consistently promote from within and offer career paths that keep our employees engaged. Opportunities are local and nationwide! What do we value? There are five fundamental values upon which EmployBridge operates- Honesty, Integrity, Maturity, Family First, and Passion. At EmployBridge, we don’t just talk about our values, we live them. What do we offer? EmployBridge offers a competitive benefits package, which includes: comprehensive Health coverage including Medical/Dental/Vision and prescription drug benefits, 401(k), paid time off and holidays, flexible spending accounts, and a wellness program.

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Address

Solon, OH
USA

Industry

Business

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