Director of Client Delivery

Resource Innovations is seeking a Director of Client Delivery to join our growing team in the Northeast (Boston). We are seeking mission driven and career minded individuals with significant experience managing energy efficiency, demand response and other customer-focused programs to join our growing team in the East. As a regional Director with Resource Innovations, you will be responsible for managing Resource Innovations existing, regional Client Delivery team in the Eastern US, and leading the contracting, staffing, transition and launch of new programs across the region. As a Director, you will oversee a team of Program Managers (and indirect staff) administering a variety of residential, commercial, and industrial customer programs and work jointly with the Director of Business Development to market a suite of utility-focused solutions to clients in the region.

Previous experience with energy efficiency, demand response and other customer-focused programs East of the Mississippi is desired. A successful candidate must have proven experience managing programs, directing staff, and contractors. Strong expertise in budgeting, planning/forecasting, and strategic planning is preferred.

The position may be based in the NE region (other areas may be considered) and will report to the Vice President of Client Delivery. Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable.

Learn more at (url removed). Duties and Responsibilities: Manage and strengthen client relations and engage in the co-management of projects, present results, and develop new scopes of work based on the strategic goals and needs of the client Responsible for quality of services and products, contract compliance, and performance measures while maintaining project deliverable schedules for multiple projects administered by direct reports Quantify needs and secure project-specific staffing needs and related resource requirements from cross-functional resources, or by hiring as appropriate Maintain quality control of all deliverable products demonstrating technical excellence, objectivity, and clarity while maintaining project schedules Financial responsibility and oversight of projects administered by direct reports, including adherence to budgets, revenue targets, and profitability in alignment with company/business unit performance goals Identify and support marketing opportunities and efforts to secure new business opportunities for the Company in collaboration with the Business Development and Utility Account Managers, as well as the Company’s Software team Provide accurate monthly, quarterly, and annual forecasts to support corporate/division reporting Work in partnership with other Sr. Managers/Leaders across the division to ensure proper knowledge management and program management best practices Conduct employee performance evaluations and oversee overall staff development (e.g., project management skills, technical capabilities) Other duties as assigned. Requirements A bachelor’s degree is required; a master's degree is preferred. 7+ years of experience managing/implementing energy efficiency or demand response programs on behalf of North American Utilities. 3+ years working with utilities in the Eastern US, with knowledge of energy efficiency programs, key regulatory rulings, and IOU priorities. Must be able to travel locally (typically to major metropolitan areas) up to approximately 30% of the time. Excellent writing, interpersonal, analytical skills, with proven ability to manage client engagement and project delivery across a team of multiple project managers. Benefits Resource Innovations offers competitive salaries based on candidate's qualifications.

Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package. About Resource Innovations Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable.

Learn more at (url removed). Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.